Cash Program Manager, Amazon One Medical Revenue Cycle Management

Description

Amazon One Medical (AOM) is passionately working to build a best-in-class healthcare product designed to make high-quality healthcare easy to access. We own Revenue Cycle Management (RCM) within AOM, which represents the comprehensive financial lifecycle that manages patient accounts from their initial healthcare service request/appointment booking through to the final payment settlement. This process is fundamental to AOM's financial stability and operational efficiency, allowing us to focus primarily on delivering quality patient care.

We are seeking a talented Program Manager who is familiar with the billing complexities of the healthcare industry. You will have strong math or analytical skills to ensure we are accurately recording cash payments into our billing system, have strong communication skills to be able to explain our cash reconciliations to external stakeholders, and identify solutions that can automate how we record our cash. This role will partner closely with RCM Operations, Healthcare Finance Operations, Accounting, Finance, and our Health System Partners (external to Amazon).

Key job responsibilities
- Monitor and reconcile cash payments across all payment channels (insurance, patient, HSP) to ensure accurate recording in the billing system
- Develop and maintain cash posting controllership and workflows to minimize posting errors and improve automation opportunities
- Track key metrics including cash posting accuracy, posting lag time, and reconciliation variances while creating dashboards for performance visibility
- Partner with RCM Operations, Healthcare Finance Operations, Accounting, Finance, and Health System Partners to resolve payment discrepancies and streamline cash workflows
- Lead cash reconciliation processes and communicate findings to external stakeholders including health system partners and payers
- Conduct root cause analysis on payment posting errors and identify solutions to automate cash recording processes
- Ensure cash posting processes comply with healthcare regulations, accounting standards, and support month-end close and audit requirements

About the team
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience working in healthcare environment
- Experience in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 81,600.00 - 142,800.00 USD annually
USA, CA, Virtual Location - California - 74,200.00 - 129,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually
USA, WA, Virtual Location - Washington - 82,700.00 - 129,800.00 USD annually