Customer Service Officer - job 1 of 19
Company Description
At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts.
Job Description
Position Overview
The Customer Service Officer is responsible for managing customer interactions, resolving inquiries, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, or in person
- Provide accurate information about products, services, or promotions
- Resolve customer concerns or escalate issues when necessary
- Maintain records of customer interactions and updates
- Support customer retention and satisfaction initiatives
Qualifications
- Strong verbal and written communication skills
- Customer-focused mindset and problem-solving abilities
- Ability to remain professional under pressure
- Basic computer and data entry skills
- Organizational and multitasking abilities
- Team-oriented and reliable
- Previous customer service experience is a plus but not required
Additional Information
- Competitive salary ($49,000 – $54,000 annually)
- Clear growth opportunities and career advancement paths
- Ongoing training and skill development programs
- Supportive and collaborative work environment
- Opportunity to build valuable professional skills in sales and client relations
- Full-time position with consistent schedule
Average salary estimate
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