Customer Success Engineer
Skills
- Proficiency in at least one programming language (JavaScript, Java, PHP, C#, Swift, Ruby, Python)
- Experience with REST APIs, web development, and database concepts
- Ability to design and run technical workshops (training, KT, code review)
- Strong verbal and written communication for technical and non-technical audiences
- Time management, prioritization, and situational urgency evaluation
- Willingness to travel to customer sites when required
Responsibilities
- Provide technical onboarding and hands-on implementation support for assigned accounts
- Scope, design, and deliver technical workshops and training tailored to customer needs
- Advise on best practices for search implementation, optimization, and architecture
- Partner with Customer Success Managers to ensure long-term customer health and adoption
- Collaborate with Product and Engineering teams to become a subject-matter expert and escalate product issues
- Maintain clear documentation, case status reports, and stakeholder communication
- Proactively identify and mitigate technical risks and performance bottlenecks
- Recommend environment and configuration optimizations to improve performance and scalability
Education
- Bachelor's degree in Computer Science or related field preferred or equivalent practical experience
- Relevant certifications or demonstrated hands-on experience with web/dev tooling welcomed
Benefits
- Flexible workplace model with remote-first options and global office presence
- Competitive total rewards including base and commission (OTE)
- Professional development, knowledge sharing, and learning culture
- Inclusive equal-opportunity employer policies
- Potential travel to customer locations
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Provide proactive onboarding and real-time operational support to Fetch's Valet Trash 1099 Service Partners, ensuring smooth operations and excellent partner experience.
Serve Oregon residents as a Benefits Support Staff (Public Benefits Specialist, Entry) in St. Helens, delivering high-volume front-desk, phone, and eligibility support with a person-centered, trauma-informed approach.
Lead and coach a remote team of Technical Account Managers to drive exceptional customer outcomes and scale personalized support for Twilio’s strategic customers.
Mark Rink seeks a personable Entry Level Customer Service Assistant to manage multi-channel customer inquiries and support client success from our Boston office.
VITL is hiring a Customer Onboarding Specialist to guide new clinic partners through activation and early adoption of its e-prescribing platform.
PracticeTek is hiring a customer-focused Software Onboarding Representative to manage onboarding projects and drive successful implementations of ChiroTouch for chiropractic practices.
Join Aerospike as a Remote Support Engineer to troubleshoot enterprise, low-latency database deployments and drive customer success for mission-critical real-time systems.
High-performing Customer Success Manager needed to nurture emerging dispensary accounts, de-escalate complex issues, and drive adoption across Flowhub's platform.
We’re looking for talented, passionate people to join us in our journey to build the world’s best search technology. We're seeking team members who thrive under autonomy and diversity. We are committed to building an inclusive and diverse workpl...
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
