Specialty Marketing Agent

VI Resorts by Westgate Corporate (Bellevue, WA)

The headquarters of VI Resorts by Westgate, located in Bellevue, Washington, serves as the administrative home of the VI Resorts vacation club, North America's largest owner-controlled timeshare and vacation club, supporting the Owners by offering convenient access to Pacific Northwest business and travel resources. The VI Resorts corporate office supports the operations, member services and club experience that underlie all VI Resorts stays. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Specialty Marketing Coordinator – Bellevue, WA | Full‑Time | $17.13 + Commission

Now hiring a Specialty Marketing Coordinator to join our fast‑paced, on‑site call center in Bellevue, WA. In this role, you’ll handle outbound owner engagement, book inbound vacation package reservations, and coordinate transportation for guests traveling to our Mexico properties. If you enjoy a high‑energy environment, thrive on customer interaction, and want strong earning potential, this role is an excellent fit.

What You’ll Do

• Call owners to schedule owner update and education appointments at designated sales centers.
• Handle high‑volume inbound calls to book vacation packages for five participating resort locations.
• Confirm travel dates, eligibility, pricing, and presentation requirements with clarity and accuracy.
• Coordinate transportation to/from Mexico resort properties, ensuring accurate documentation and timely partner communication.
• Maintain exceptional speed and accuracy in all reservation and owner data entry.
• Provide professional, friendly service with excellent verbal phone communication and clear written follow‑up.
• Support daily call center operations, productivity metrics, and quality standards.
• Collaborate with peers and leadership to maintain an efficient workflow and consistent guest experience.
• Perform additional duties as assigned.

What We’re Looking For

• 1–2 years of call center, hospitality, customer service, or reservations experience preferred.
• Strong communication skills and attention to detail
• Ability to work days, evenings, weekends, and a flexible schedule
• Experience with five9.
• Experience with travel coordination, transportation scheduling, or resort operations is a plus.

What You’ll Get

• Opportunities to grow within the travel, hospitality, and resort industry

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.