Keyholder (PT) - Natick Mall - job 1 of 2
We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.
If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!
What You’ll Do
Drive Sales & Client Engagement
- Lead by example in achieving and exceeding individual and store sales goals
- Proactively engage customers, assess needs, and deliver personalized styling solutions
- Build and maintain strong client relationships through effective clienteling and follow-up
- Identify opportunities to cross-sell and upsell to maximize each transaction
- Leverage product knowledge to confidently communicate value and drive conversions
Lead the Sales Floor
- Inspire and motivate associates to deliver high-performance selling behaviors
- Create a dynamic, energetic, and results-focused sales culture
- Coach team members in real time to improve selling techniques and client engagement
- Execute UNTUCKit University training and reinforce daily performance conversations
Deliver Operational Excellence
- Open and close the store with accountability for results and standards
- Maintain a visually compelling, sales-focused floor environment
- Ensure stockroom organization supports selling efficiency
- Monitor KPIs and contribute insights based on customer feedback and sales trends
What You Bring
- Prior retail leadership or keyholder experience
- Proven ability to drive sales and influence team performance
- Strong clienteling skills and a customer-first mindset
- High energy, strong communication skills, and a passion for results
- Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun
- Proven work experience as a Supervisor, Key holder or Assistant Manager
- Basic understanding of sales principles and customer service practices
- Proficiency in Apple products and G-suite, Omni-channel POS systems
- Solid communication and interpersonal skills
- Ability to work in the store alone
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.
- High school degree
- Part Time: Hours May Vary.
- Retirement Plan (401k)
- Paid Time Off ( & Public Holidays)
- Training & Development
- Casual working environment
- Wellness Resources
- 50-75% employee discount
- Pay Range: $20 - $22 hourly rate
Average salary estimate
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