Sales Manager - Mortgage Lending
Skills
- Proven mortgage sales management experience, preferably with inbound/telesales teams.
- Deep knowledge of non‑QM products: DSCR, bridge/RTL, fix‑and‑flip and consumer programs.
- Strong sales coaching, team leadership and performance management skills.
- Proficiency with CRM and LOS platforms (Salesforce preferred).
- Familiarity with mortgage compliance and licensing (RESPA, TILA, NMLS).
- Excellent communication, negotiation and interpersonal skills.
- Analytical ability to track KPIs and optimize funnel performance.
Responsibilities
- Manage and motivate a team of 8–10 inbound Loan Officers to meet and exceed origination targets and KPIs.
- Own inbound lead management strategy: speed‑to‑lead, call cadence, routing and conversion playbooks.
- Develop and implement scripts, workflows, and playbooks tailored to investors, self‑employed borrowers, and fix‑and‑flip clients.
- Train and coach Loan Officers on sales execution, loan structuring, deal qualification and pipeline management.
- Monitor funnel performance (contact → application → funded), identify bottlenecks and drive continuous improvement.
- Prepare and present performance reporting and actionable insights to senior management.
- Ensure origination activities comply with federal and state mortgage regulations (RESPA, TILA) and licensing requirements.
- Own CRM workflows, lead routing, follow‑up standards and disciplined pipeline management to prevent lead leakage.
- Collaborate with marketing, operations, tech and customer service to improve borrower experience and business outcomes.
Education
- Bachelor's degree in Business, Marketing, Finance or related field preferred
- Relevant industry certifications or mortgage licensing (NMLS) preferred
Benefits
- Competitive base salary plus commission/bonus tied to origination performance
- Remote work (East/Central hours)
- Health, dental and vision insurance
- 401(k) or retirement plan with company match
- Paid time off and paid holidays
- Training, professional development and licensing support
- Performance incentives and recognition programs
Average salary estimate
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