Talent Development & Manager Excellence Intern
At Toast, we empower the restaurant community with innovative technology designed to help restaurants adapt, streamline operations, and thrive in a fast-changing industry. Our platform is purpose-built for restaurants, by restaurant people, ensuring we address the unique challenges they face every day.
The Talent Development team is dedicated to fostering growth and leadership across Toast. We believe that great managers are the "secret sauce" to a thriving culture. This summer, we are looking for a high-impact intern to help us launch and refine our next generation of manager support tools, specifically focusing on our integration with BetterUp and the operationalization of our Manager Index.
The Team
The Talent Development team is a fast-paced group focused on leadership workshops, scalable learning solutions, and manager excellence. This internship is a specialized role designed to coincide with the rollout of BetterUp as a core product. You will be at the center of a major product launch, working cross-functionally with People Analytics to move our leadership development from "intuition-based" to "data-driven."
About This Role (Responsibilities)
As the Talent Development Intern, you will focus on high-priority projects that redefine how we measure and coach our managers:
- Manager Index Operationalization: Work to create and finalize our new "Manager Index" score. You will partner closely with the People Analytics team to ensure this metric is fully operational and provides actionable insights for our leadership.
- AI Coach Training & Content Transfer: Act as a key partner for the BetterUp team to populate and train the AI Coach. You will support content and knowledge transfer to ensure the AI reflects Toast’s unique culture and management standards.
- Capability Testing & Feedback Loops: Lead the testing phase of the AI Coach. You will work directly with managers to collect feedback, identifying areas for improvement to retrain and increase the capability of the AI platform.
- Engagement & Effectiveness Analytics: Analyze engagement across our development platforms, including BetterUp and our "Leadership Lunchbox" sessions. You will develop effectiveness metrics to measure the true impact of these programs on our manager population.
- Personalized Development Experiments: Use your data findings to experiment with new ways to deliver personalized development opportunities for our managers, ensuring they have the right resources at the right time.
Do You Have the Right Ingredients? (Requirements)
- Ability to work onsite in Boston from June 2026 through August 2026.
- Strong interest in Organizational Development, Talent Management, or Industrial-Organizational Psychology.
- Analytical Aptitude: You are comfortable working with metrics and partnering with data teams to turn abstract concepts (like "leadership") into measurable data points.
- Tech-Forward Mindset: You are excited to work directly with AI coaching platforms and understand the nuance of training AI to be a helpful, empathetic coach.
- Relationship Management: Excellent interpersonal skills with the ability to gather candid feedback from busy managers and translate it into product improvements.
Detail-Oriented & Self-Driven: You thrive in a project-based role with clear milestones and the autonomy to drive a product launch to completion.
What will help you stand out (Nonessential Skills/Nice to Haves)
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-DNI
#BI-DNI
The starting pay rate for this role is below. Please note that there is no range for this role; the rate listed below is the only rate. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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