Forward Deployment Engineer
Skills
- Proficiency in Python and/or another backend language; able to read and write production-quality code
- Experience integrating with REST APIs and webhooks
- Familiarity with cloud platforms (AWS, GCP, or Azure) and common data infrastructure tools
- Strong debugging and troubleshooting skills across customer environments
- Excellent verbal and written communication; able to explain technical concepts to technical and non-technical stakeholders
- Project management skills and ability to manage multiple customer engagements
- Curiosity about AI/ML and enthusiasm for helping customers extract value from emerging technologies
Responsibilities
- Own the end-to-end technical onboarding experience for new enterprise customers, from kickoff through successful integration
- Build and maintain integration scripts, tooling, and documentation to accelerate customer time-to-value
- Serve as the primary technical point of contact during onboarding, translating customer requirements into actionable engineering solutions
- Diagnose and resolve integration issues across customer environments (APIs, data pipelines, cloud infrastructure)
- Collaborate closely with product and engineering to surface customer feedback and influence the roadmap
- Develop reusable onboarding playbooks and internal tooling to scale deployments
- Occasional travel to customer sites for critical onboarding milestones or technical workshops
Education
- Bachelor's degree in Computer Science, Engineering, or related field preferred, or equivalent practical experience
- Relevant technical certifications or bootcamps considered a plus
- No formal degree required if demonstrable, relevant professional experience is provided
Benefits
- Competitive salary within the stated range plus bonus
- Equity / stock options
- Remote-first, asynchronous-friendly culture
- Career growth opportunities with clear path to senior or team lead roles
- Work on a product that impacts millions and supports users with learning differences
- Collaborative, low-ego engineering culture
Average salary estimate
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