Learning & Development Operations Trainer

Company

Federal Reserve Bank of Minneapolis

The Federal Reserve Bank of Minneapolis invites exceptional talent to join our mission-critical Treasury Services team. We are seeking a dynamic Learning & Development Operations Trainer who will play a vital role in strengthening America's financial infrastructure by empowering our customer service professionals to deliver outstanding service to the American public.

ABOUT THIS OPPORTUNITY

In this high-impact role, you will be at the forefront of developing the next generation of Treasury Services professionals. As a Learning & Development Operations Trainer, you will design innovative training solutions that directly support the Savings Bond Service program.

This position offers a unique opportunity to combine instructional design expertise with operational excellence. You will work at the intersection of public service and professional development, ensuring our customer service representatives possess the specialized knowledge and skills required to serve American savers with accuracy, efficiency, and professionalism.

YOUR MISSION

As a Learning & Development Operations Trainer, you will transform complex regulatory requirements and case examination procedures into engaging, accessible learning experiences that empower our Treasury Services teams to excel in serving the American public.

Key Responsibilities:

• Consult and Assess: Partner with operational functions to identify training needs, analyze performance gaps, and recommend effective, scalable solutions that align with business objectives

• Design and Deliver: Develop and deliver dynamic training programs using multiple modalities—eLearning, virtual instructor-led sessions, classroom training, and on-the-job coaching—utilizing industry-leading instructional design standards

• Manage Learning Systems: Coordinate training schedules and resources using Learning Management Systems and digital platforms while maintaining accurate records and up-to-date content libraries

• Evaluate and Improve: Monitor participant progress through assessments and feedback mechanisms; continuously refine course content, delivery methods, and overall program effectiveness based on data-driven insights

• Innovate and Lead: Stay current with industry trends and learning technologies; proactively identify opportunities to leverage innovative solutions that enhance training effectiveness and operational outcomes

• Coordinate Resources: Collaborate with vendors and stakeholders to ensure quality standards and successful program delivery across the organization

WHAT SETS YOU APART

We seek a creative problem-solver who thrives in dynamic environments and brings both technical expertise and emotional intelligence to every learning solution. The ideal candidate is:

• Adaptable & Resilient – Comfortable navigating ambiguity and shifting priorities in a regulated financial environment
• Communication Excellence – A masterful storyteller who can translate complex regulatory content into clear, engaging learning experiences
• Technology-Savvy – Proficient with modern learning technologies and eager to explore emerging tools
• Detail-Oriented – Committed to accuracy and compliance in all training materials and documentation
• Collaborative – Skilled at building partnerships across diverse teams and organizational levels
• Mission-Driven – Passionate about public service and developing others to achieve their full potential

REQUIRED QUALIFICATIONS

Education:

• Bachelor’s degree in a related area, such as organizational development, education, or communication; or equivalent combination of education or experience.

  (For Level II: Bachelor's degree in Organizational Development, Education, Instructional Design, Communication, Human Resources, or related field); OR
• Equivalent combination of education and professional experience
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency

Experience:

• Entry level position. Some experience in a related field preferred. (For Level II: Minimum of 3 years of progressive experience in learning and development, instructional design, training delivery, or related field)

• Demonstrated success designing and delivering training programs in corporate, government, or financial services environments

Technical Skills:

• Strong written and verbal communication skills with proven ability to facilitate training events across diverse audiences and environments
• Experience presenting and facilitating in virtual environments using web conferencing platforms
• Experience with document management and collaboration platforms (Microsoft SharePoint or similar)

Preferred Qualifications:

• Advanced proficiency in Microsoft Office Suite with expert-level skills in Microsoft PowerPoint
• Familiarity with Learning Management Systems (Saba Cloud or comparable platforms)
• Intermediate to advanced knowledge of virtual training technologies; experience hosting and leading virtual sessions via WebEx, Zoom, or Microsoft Teams
• Proficiency with eLearning authoring tools such as Adobe Captivate, Articulate Storyline 3.x/360, or similar platforms
• Experience with multimedia editing software including Adobe Premiere (video), Adobe Audition (audio), or comparable applications
• Previous experience in complex savings bond redemption processes is strongly preferred and highly valued

Additional Information:

The full salary range is $52,000-$64,964-$78,000 ($62,800-$78,450-$94,100). The expected starting salary range is $70,000-$82,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Human Resources Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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