AWS Solution Architect
Skills
- Advanced AWS services and cloud architecture expertise
- Hands-on Amazon Connect experience including Contact Flow design, Lambda and Lex integrations
- API integration experience and troubleshooting across CRM, WFM, and contact center systems
- Scripting/coding experience (Python, Node.js, C#, Java, or .NET) for integrations and automation
- Familiarity with WebRTC, SIP, and outbound dialer/campaign management
- Experience with CI/CD and automation tools (Jenkins, GitLab CI/CD, CodeDeploy)
- Strong communication, presentation, and customer-facing skills
Responsibilities
- Lead discovery, technology assessments, and ROI/business case development for Amazon Connect/CCaaS migrations
- Design contact center architectures leveraging Amazon Connect, AWS services, and Salesforce Service Cloud best practices
- Translate customer requirements into contact center designs, contact flows, and integration specs
- Oversee and mentor delivery teams to ensure on-time, on-budget, high-quality solution delivery
- Serve as the technical liaison to business stakeholders; present architecture and proposals to executives and IT leadership
- Manage project and customer communications, deliver end-user training and documentation
- Drive best-practice contact center design and enforce standards across solutions
Education
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience
- Relevant AWS certifications (AWS Solution Architect, AWS Developer or Professional) and/or Salesforce Administrator certification
Benefits
- Remote-first work model with optional in-person/hub collaboration
- Flexible schedule and supportive work-life policies
- Up to ~25% travel for client engagements
- Collaborative, inclusive culture with company events and regular town halls
- Training, mentorship, and opportunities to work on cutting-edge AI and Agentforce projects
Average salary estimate
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