Client Support Services Analyst

Client Support Services Analyst 

As a Client Support Services Analyst reporting to a Product Strategy Manager, you’ll play a critical role in ensuring exceptional customer satisfaction through comprehensive order lifecycle management. 

You’ll thrive in this position if you’re technical, have a global mindset, and bring a passion for customer support to a fast-paced, high-impact environment 

Key Responsibilities 

• Manage full order lifecycle with accuracy and SLA compliance. 

• Coordinate with data centers to resolve blockers and maintain progress. 

• Collaborate across internal teams to ensure smooth execution and inventory alignment. 

• Provide proactive updates and timely responses to client inquiries. 

• Serve as primary contact for all order-related activities and transparency. 

Required Qualifications 

• Bachelor’s degree in Business Administration, Operations Management, or a related field. 

• 2–3 years in customer operations, order management, or a similar role, with a proven track record of managing service level agreements and vendor relationships. 

• Skilled in using CRM systems and order management platforms to streamline workflows and enhance operational efficiency. 

• Strong ability to manage multiple tasks and projects simultaneously with attention to detail and effective problem-solving capabilities. 

• Excellent written and verbal communication skills, with experience working cross-functionally and maintaining productive vendor and customer relationships. 

Preferred Qualifications  

• Experience in the financial services or technology sector, with familiarity in data center and network operations, as well as prior exposure to Nasdaq products or services. 

• Knowledge of ITIL or similar service management frameworks, with a strong focus on process improvement and operational optimization. 

•  Proven ability to align technical understanding with business needs, enhancing service delivery and operational efficiency.