Escalation Manager Jobs

High-performing Customer Success Manager needed to nurture emerging dispensary accounts, de-escalate complex issues, and drive adoption across Flowhub's platform.

As a Service Account Manager at Pure Storage (Everpure), you will own strategic service delivery for enterprise customers, driving proactive incident management, executive alignment, and value realization across complex environments.

An experienced leader is needed to manage M&S service delivery, lead a team of Customer Support Managers, and ensure contract performance and customer satisfaction for Motorola Solutions' enterprise public safety customers.

Motivity is looking for an experienced Implementation Manager to drive timely, high-quality SaaS onboarding and training that maximizes Time to Value and sets customers up for long-term success.

Lead Western Region field service operations for Cornerstone Building Brands, driving warranty resolution, installer training, CRM/ERP enablement, and cross-functional continuous improvement.

Robert seeks an experienced Customer Service Manager to lead the service team, improve customer satisfaction, and streamline operations across departments.

ServiceNow is hiring an experienced Customer Success Advocate to oversee customer outcomes, boost product adoption, and act as a trusted advocate for enterprise clients.

Technical Support Leader role to lead a distributed support team for a cybersecurity SaaS provider, owning escalation handling, KPI-driven operations in Salesforce, and cross-team improvement initiatives.

Robert seeks an experienced Customer Service Manager to lead a remote team, improve customer satisfaction through data-driven decisions, and resolve complex escalations.

Xsolla is hiring a Strategic Customer Success Manager to serve as an executive-level trusted advisor for enterprise gaming clients, driving partner health, retention, and expansion through strategic relationship management and data-driven guidance.

PushPress is hiring a hands-on Support Manager to build scalable support systems, lead a high-performing team, and raise customer experience standards across its SaaS platform for boutique fitness.

Nexthink is hiring a Director of Service Delivery Management to lead a global SDM organization, drive delivery standards and KPIs, and manage executive-level customer escalations for its DEX platform.

Ameriflex is hiring a Client Relationship Manager to lead a team of relationship specialists, manage escalations, and drive client retention through service excellence and process improvement.

PointClickCare seeks a Technical Account Manager (Integrated Care) to provide technical account leadership, resolve complex issues, and help large healthcare providers maximize value from our platform and integrations.

Lead and coach a team of Technical Account Managers while managing a strategic account portfolio to drive adoption, resolve escalations, and ensure contractual delivery for enterprise physical security customers.

Lead and supervise case management teams providing mobile and on-site outreach and wraparound services to help individuals experiencing homelessness in San Francisco move toward long-term stability and housing.

Lead resolution of high-priority U.S. solar customer escalations as the Key Accounts Manager, delivering de-escalation, cross-functional coordination, and measurable improvements to customer experience.