Remote Associate Director of Customer Experience

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Director, DTC Innovation - REMOTE. In this role, you will actively contribute to transforming the customer experience technologies tailored for patients facing chronic lymphocytic leukemia and facilitate trial recruitment for a diverse range of tumors. Your expertise will ensure the delivery of compelling content and strategies that foster a seamless and personalized journey for both patients and caregivers navigating healthcare. You'll collaborate closely with cross-functional teams, including engineering and analytics, to craft data-driven, insightful, and human-centered digital products.

• Develop and refine clear and strategic content across various platforms including web, email, and social media.
• Lead team interactions for medical, legal, compliance, and regulatory reviews.
• Implement AI-driven tools to streamline marketing strategy execution.
• Utilize data and user research to identify and resolve engagement friction points.
• Manage analytics reporting for key performance metrics.
• Ensure compliance with HIPAA, GDPR, and WCAG standards while enhancing user experience.
• Promote a customer-first culture balancing metrics with empathy and accessibility.

• 8+ years of experience in pharma marketing, including PRC submissions.
• Proven track record of delivering timely, on-budget, and strategy-aligned projects.
• Technical expertise with Salesforce CRM/Marketing Cloud, analytics tools, and CMS.
• Strong ability to leverage data and behavioral insights for product enhancement.
• Excellent skills in stakeholder management and cross-functional collaboration.
• In-depth understanding of regulatory frameworks in healthcare.

• Competitive salary range of $155,800.00 - $205,800.00 annually.
• Participation in annual bonus plans and discretionary equity awards.
• Comprehensive benefits package including Medical, Dental, and Vision.
• 401(k) plan with company match and Flexible Spending Accounts (FSA/HSA).
• Paid Time Off and wellness programs.
• Remote work flexibility to support work-life balance.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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