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Senior Manager, Customer Success & Operations

Human Interest is a high-growth fintech on a mission to expand retirement access for employees of small and medium-sized businesses. The Senior Manager, Customer Success & Operations will establish and lead a new Quality Assurance function, partner closely with the VP of Customer Success & Operations, and drive cross-functional initiatives to proactively protect customers and scale operational excellence.

Skills

  • Strong analytical skills with data-driven decision making and experience building monitoring or dashboarding solutions.
  • Project management expertise with ability to run multiple complex initiatives simultaneously.
  • Experience designing SLAs, alerting systems, and intervention protocols.
  • Proven people management: hiring, developing, and scaling teams and processes.
  • Excellent written and verbal communication, including executive-level presentations and stakeholder management.

Responsibilities

  • Build, hire, and develop a Quality Assurance team focused on proactive monitoring and prevention of customer escalations.
  • Serve as strategic partner and operational right hand to the VP of Customer Success & Operations, translating strategy into execution.
  • Design and own monitoring, alerting, intervention protocols, and SLAs to detect and resolve issues across contribution processing, payroll integrations, and system stability.
  • Lead cross-functional projects with Product and Engineering to drive root cause analysis and remediate systemic issues.
  • Prepare executive-level reporting on quality metrics, financial impact, and recommended actions.
  • Manage special projects, strategic workstreams, and quarterly/annual operating plans for the Quality Assurance function.

Education

  • Bachelor's degree or equivalent experience in a related field preferred.
  • Relevant continuing education or certifications in operations, analytics, or project management are a plus.

Benefits

  • 401(k) with dollar-for-dollar employer match up to 4% and $0 plan fees (immediately vested).
  • Top-tier medical, dental, and vision plans.
  • Competitive PTO and parental leave.
  • Financial wellness tools, equity opportunities, and possible bonuses.
  • Mental health support (Lyra), fertility and family-forming benefits (Carrot), and student loan resources.
  • Monthly work-from-home stipend and quarterly lifestyle stipend.
  • Engaging team-building events and offsites.
To read the complete job description, please click on the ‘Apply’ button
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CEO of Human Interest
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Jeff Schneble
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Average salary estimate

$150000 / YEARLY (est.)
min
max
$130000K
$170000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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We believe that everyone deserves access to a secure financial future. Human Interest offers the easiest and most affordable 401(k) retirement plan for the modern workforce. We empower all businesses, no matter their size, to safeguard the finan...

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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$130,000/yr - $170,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 24, 2026
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