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Technical Field Deployment Engineer, 911 Systems (Remote)  image - Rise Careers
Job details

Technical Field Deployment Engineer, 911 Systems (Remote)

Axon (including Carbyne by Axon) is advancing the future of 911 by modernizing emergency communications with cloud-native real-time video, location, and messaging tools. We are seeking a seasoned Technical Field Deployment Engineer to lead and execute end-to-end deployments of Carbyne/Axon 911 systems for PSAPs, provide advanced technical training, troubleshoot complex integrations, and act as a trusted customer advisor across high-impact implementations.

Skills

  • Deep VoIP/telephony expertise (PBX, call center systems)
  • Proven AWS cloud infrastructure experience
  • Strong networking knowledge (routers, firewalls, OSI model)
  • Experience with SIP and streaming protocols and gateways
  • Project planning and complex deployment execution
  • Technical troubleshooting and root-cause analysis
  • Customer-facing training and knowledge transfer
  • Ability to travel up to 50% and handle after-hours work

Responsibilities

  • Plan, design, and execute end-to-end deployment projects for cloud call-handling and emergency communications solutions.
  • Lead onsite and remote installations of Carbyne/Axon SaaS products, following best practices and customer requirements.
  • Provide advanced technical training and knowledge transfer to customer teams during deployment.
  • Collaborate with engineering on complex technical solutions, troubleshooting, and architecture.
  • Serve as a trusted customer advisor and provide post-implementation support, including after-hours work when required.
  • Continuously improve deployment processes, runbooks, and documentation for scalability and efficiency.
  • Coordinate cross-functionally with Sales, Product, Customer Success, and Support to ensure successful project delivery.
  • Communicate project status and technical risks to leadership and stakeholders.

Education

  • Bachelor's degree in a technical field or equivalent experience
  • Relevant certifications (cloud, networking, or telephony) are beneficial
  • Public safety certifications (ENP/NG911) are a plus

Benefits

  • Competitive base salary, annual bonus, and company equity
  • 401(k) with employer match
  • Discretionary paid time off and paid parental leave
  • Medical, dental, and vision plans
  • Emotional and mental wellness support
  • Learning & development programs
  • Flexible remote work with travel for customer engagements
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$111720 / YEARLY (est.)
min
max
$88200K
$135240K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Axon is an American company based in Scottsdale, Arizona. We have made it our mission to protect human life by developing technology and weapons products for military, law enforcement, and civilians.

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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$88,200/yr - $135,240/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 21, 2026
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