Technical Field Deployment Engineer, 911 Systems (Remote)
Skills
- Deep VoIP/telephony expertise (PBX, call center systems)
- Proven AWS cloud infrastructure experience
- Strong networking knowledge (routers, firewalls, OSI model)
- Experience with SIP and streaming protocols and gateways
- Project planning and complex deployment execution
- Technical troubleshooting and root-cause analysis
- Customer-facing training and knowledge transfer
- Ability to travel up to 50% and handle after-hours work
Responsibilities
- Plan, design, and execute end-to-end deployment projects for cloud call-handling and emergency communications solutions.
- Lead onsite and remote installations of Carbyne/Axon SaaS products, following best practices and customer requirements.
- Provide advanced technical training and knowledge transfer to customer teams during deployment.
- Collaborate with engineering on complex technical solutions, troubleshooting, and architecture.
- Serve as a trusted customer advisor and provide post-implementation support, including after-hours work when required.
- Continuously improve deployment processes, runbooks, and documentation for scalability and efficiency.
- Coordinate cross-functionally with Sales, Product, Customer Success, and Support to ensure successful project delivery.
- Communicate project status and technical risks to leadership and stakeholders.
Education
- Bachelor's degree in a technical field or equivalent experience
- Relevant certifications (cloud, networking, or telephony) are beneficial
- Public safety certifications (ENP/NG911) are a plus
Benefits
- Competitive base salary, annual bonus, and company equity
- 401(k) with employer match
- Discretionary paid time off and paid parental leave
- Medical, dental, and vision plans
- Emotional and mental wellness support
- Learning & development programs
- Flexible remote work with travel for customer engagements
Average salary estimate
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