Systems Design Consultant - Customer Solutions

About Alpine

Alpine Home Air Products helps customers make confident, well-designed HVAC decisions. Through our Blueridge brand, we offer one of the most comprehensive mini-split product lines available and take a design-first approach to solving real-world comfort challenges.

We believe great systems come from understanding people, spaces, constraints, and trade-offs — not from pushing products or following scripts.

About the Role

We are hiring Systems Design Consultants for people who enjoy thinking through complex decisions and helping others arrive at solutions that genuinely fit their needs.

In this role, you’ll work directly with customers to understand how their space is used, what matters most to them, and what constraints they’re working within. You’ll design multiple system approaches, explain trade-offs clearly, and guide customers toward decisions they feel confident about.

You will not be responsible for closing sales; your responsibility is the quality of the design and clarity of the recommendation.

This role is ideal for someone who enjoys discovery, reasoning, and meaningful conversations — and who finds satisfaction in helping people make better decisions.

What You Will Do

• Lead scheduled, consultative conversations with customers (phone or video)
• Ask thoughtful questions to understand usage patterns, priorities, and constraints
• Design 2–3 intentional system approaches rather than a single “answer”
• Explain trade-offs between comfort, efficiency, cost, aesthetics, reliability, and installation complexity
• Recommend a best-fit solution based on customer values, not price alone
• Produce a clear, structured design summary for the Sales team to finalize the order
• Act as a calm, trusted guide through a complex, high-stakes decision

How the Work Feels

You’ll likely enjoy this role if you like:

• Turning complexity into clarity
• Reasoning through constraints and trade-offs
• Designing choices instead of following scripts
• Explaining why an option makes sense
• Using modern tools (including AI) to learn faster and think more clearly
• Helping people feel confident rather than rushed

This role rewards curiosity, judgment, and clear thinking.

Key Focus Areas

Discovery & Understanding

• How a space is actually used (not just its size)
• Comfort vs. cost priorities
• Noise sensitivity, aesthetics, and layout considerations
• Installation realities and future flexibility

Design Thinking

• Creating multiple viable system approaches (comfort-focused, balanced, budget-conscious)
• Ensuring each option is intentional, realistic, and easy to compare
• Identifying risks or constraints early

Decision Guidance

• Explaining what each option offers — and what it gives up
• Helping customers articulate what matters most to them
• Making trade-offs feel understandable and empowering

A Strong Fit if You

• Are naturally curious and tend to ask why things work the way they do
• Think in systems and trade-offs rather than single “right answers”
• Enjoy reasoning through ambiguity and designing options
• Use AI or modern tools regularly to explore ideas, learn quickly, and improve your thinking
• Like turning messy, real-world information into clear, understandable choices
• Enjoy learning new domains deeply and teaching yourself what you don’t yet know
• Build trust through listening, thoughtful questions, and clear explanations
• Prefer collaborative problem-solving over transactional interactions
• Care about the long-term success of the person you’re helping, not just the immediate outcome

Background & Experience

• Experience in consulting, systems design, technical advising, architecture, engineering, building science, or other analytical fields is a plus
• HVAC experience is helpful but not required
• Strong reasoning ability, communication skills, and a learning mindset matter more than industry background

What Success Looks Like

• Customers say: “That finally makes sense.”
• Design handoffs are clear, well-reasoned, and easy to act on
• Fewer misunderstandings, revisions, and downstream issues
• Higher customer confidence, trust, and satisfaction
• Decisions driven by fit and understanding, not confusion

Compensation

• Base salary: $95,000–$120,000, depending on experience and fit
• Performance bonus tied to design quality and customer outcomes
• No commission or sales quotas

Why This Role Matters

Most companies sell HVAC equipment.
We help people design systems.

If you’re energized by understanding problems deeply, explaining trade-offs clearly, building trust through insight, and using modern tools to think better — this role was built for you.

• Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
• Paid educational and professional development training
• Work-from-home (remote)
• All computer equipment will be provided

About Us

Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:

1. Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
2. Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
3. Prioritizes a harmonious win for customers, team members, the company and the environment.

Learn more and view all openings at: careers.alpinehomeair.com