Talent Lifecycle Technician I

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 207

Pay Range: $23.60 - $34.23

Job Description

The Talent Lifecycle Technician I is responsible for provisioning, de-provisioning, and updating application access and physical hardware for onboarding, offboarding, and transferring employees. The technician’s priorities include ordering stock, handling equipment shipments and receipts, setting up or configuring new employee desks and workspaces, and providing or removing appropriate access based on defined employee standard packages.

 

Essential Functions and Responsibilities:
Places asset orders in procurement systems in a timely and accurate manner.
Receives, prepares, and pre-configures new computer and device settings.
Packs and ships hardware, prints postage labels.
Responsible for the timely delivery of assets to customers.
Responsible for receiving, cleaning, restocking, and disposing of assets from customers.
Maintains excellent and accurate notes and asset tracking records.
Troubleshoots shipping exceptions and works directly with end users, customers, and suppliers to resolve conflicts and answer inquiries, maintaining excellent relations.
Monitors and responds to ticketing queues and email
Deskside and walk-up support, including workspace setup and removal

Knowledge, Skill, and Abilities:

• Exhibits professionalism and excellent customer service
• Self-motivated
• Excellent prioritization and time management
• Excellent verbal and written communication
• High degree of integrity
• Understanding of and compliance with confidentiality, security principles, and information protection.
• Excellent knowledge of computers, accessories, peripherals, and office equipment (use, setup, configuration, troubleshooting) for Windows and Apple-based systems
• Skilled in the use of the Microsoft Office Suite
• Moderate to advanced knowledge of logistics and postage/shipping processes

Competencies:
Organizational Impact:
Tasks are accomplished by following a defined standard or set of procedures to achieve day-to-day objectives with direct impact on the area of specialty.
The work is performed under moderate supervision and consists of routine tasks that may require advice and guidance from more senior personnel in the same area.

Problem Solving Decision making:
Reviews solutions and employs minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
May be required to highlight areas of concern/problems and offer potential solutions.
Problems and issues faced are generally routine but may require interpretation of procedures or policies to resolve.

Communication and Influence:
Communication with contacts within and outside the job area is typical, and the information provided or obtained may require some explanation or interpretation to reach an agreement.

Leadership & Talent Management:
May provide minimal guidance and assistance to new or entry-level employees.

Job Qualifications:

Minimum Qualifications

• High School diploma required
• Basic knowledge of IT, identity and access management, security, and information protection standards and processes
• Knowledge of shipping protocols, packing, shipping, and printing postage
• Vocational or general technical education, in addition to work experience ​

Preferred Qualifications

• Associate degree in a related field or equivalent experience.
• CompTIA A+, Network+, and/or Security+ certification
• Physical Requirements:
• Prolonged periods of sitting at the desk/computer
• Prolonged periods of standing and walking to or from locations within the campus
• Ability to lift 30 pounds regularly

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.