Business Transformation Analyst

The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Our Center of Excellence (CoE) team exists to deliver operational excellence at scale. We focus on driving measurable business outcomes by improving how we work across teams, functions, and the full client lifecycle.

As a Business Transformation Analyst within this team, you will play a critical role in analyzing, optimizing, and standardizing workflows to improve efficiency, reduce project duration, and elevate quality across the organization. You thrive at the intersection of data, process, and strategy- bringing structure to ambiguity and turning insights into action. If you are energized by solving complex operational challenges, facilitating high-impact workshops, conducting root cause analysis, and telling compelling stories with data, this role is for you!

This is a hybrid role requiring three days per week in our Midtown Atlanta office. Please note that during the initial two-month training period, the successful candidate will be expected to work on-site three to four days per week. This role involves travel across North America as needed, up to 10% of the time.

• Process Analysis & Optimization: Evaluate end-to-end business processes to identify inefficiencies and improvement opportunities. Use data analysis and process mapping techniques to optimize workflows and ensure documentation supports continuous improvement.
• Data-Driven Transformation: Translate complex data into clear, actionable insights. Develop and implement process improvement strategies aligned with company goals and client needs. Define and track KPIs to measure impact and ensure initiatives deliver measurable results.
• Workshop Facilitation & Cross-Functional Collaboration: Lead working sessions and process labs to redesign workflows and align stakeholders. Partner closely with Product, Sales, Marketing, Client Success, and other key teams to ensure successful adoption and execution of process changes.
• Continuous Improvement: Build and maintain a scalable knowledge base that supports operational excellence. Leverage AI tools to analyze trends, uncover root causes, and accelerate documentation and insight generation.

• 3+ years of experience in business transformation, operations, management consulting, or change management roles.
• Strong analytical skills with experience conducting root cause analysis (RCA) and leading structured process improvement initiatives.
• Proven ability to facilitate workshops and guide cross-functional problem-solving discussions.
• Knowledge of change management principles and supporting organizational adoption.
• Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
• Experience documenting processes and building structured knowledge repositories (Confluence or similar tools).
• Experience leveraging AI tools for data analysis, process insights, or knowledge management.

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Hybrid environment with an office in downtown Atlanta and flexible working hours

💰 Competitive Total Rewards - Comprehensive compensation package that grows with you

💻 Complete Setup - MacBook + $800 to create your ideal home workspace

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO and unlimited sick days

📈 Future Security - RRSP (Canada) and 401k (US) matching programs

🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program

🧳 Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a formal background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.