Director of Development Operations
Skills
- Expertise with fundraising databases and CRM systems
- Strong data management and analytics skills to inform strategy
- Experience with revenue reconciliation and financial coordination
- Proven staff leadership and team development skills
- Project management for system implementations and integrations
- Excellent written and verbal communication for diverse audiences
- High attention to detail and ability to manage competing priorities
- Commitment to diversity, equity, and inclusive practices in operations
Responsibilities
- Lead and manage the Development Operations team, setting performance expectations and fostering a service-oriented culture
- Design, document, and optimize SOPs, workflows, and KPIs for development systems and processes
- Serve as senior operational advisor to Development leadership, identifying opportunities to improve systems and outcomes
- Act as primary liaison between Development and Finance, leading monthly revenue reconciliation and supporting audit preparation
- Sponsor and manage systems projects including CRM enhancements, automations, and integrations with internal and external partners
- Oversee contribution tracking, processing acknowledgments, and reporting on fundraising data and analytics
- Manage vendor relationships and contracts related to development systems and third-party vendors
- Share best practices and provide training/documentation for database use and communication systems
- Ensure compliance with relevant regulations and support state registrations and other compliance needs
Education
- Bachelor’s degree required
- Advanced degree or additional professional training in relevant fields preferred
Benefits
- Hybrid work model and flexible scheduling
- Health, dental, and vision benefits (typical nonprofit package)
- Retirement savings/401(k) or equivalent plan
- Generous paid time off and holiday schedule
- Professional development and training opportunities
- Supportive, mission-driven and inclusive workplace culture
Average salary estimate
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