Client Operations Manager
Job Title: Client Operations Manager
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are hiring a highly execution-driven Client Operations Manager to take ownership of client operations, delivery tracking, and workflow execution across multiple accounts.
This role is focused on ensuring that clients move forward consistently — with clear priorities, structured systems, and zero execution gaps. You will manage communication, track progress, and drive accountability across teams, allowing the founder to stay out of day-to-day operations.
What You’ll Own
Client Operations & Communication
- Manage day-to-day client communication across WhatsApp, Slack, and Google Workspace
- Conduct regular check-ins to track progress, commitments, and blockers
- Act as the primary point of contact for clients and reduce dependency on the founder
- Maintain clear, structured communication across all stakeholders
Delivery & Execution Management
- Maintain a live tracker for all active client workstreams
- Ensure deliverables are completed on time and flag risks proactively
- Identify and drive the top 2–3 priorities per client each week
- Step in to unblock execution and maintain forward momentum
Workflow & Process Optimization
- Build and improve workflows, SOPs, and operational systems
- Identify inefficiencies and implement structured solutions
- Create automations to reduce manual work (e.g., reporting, tracking, notifications)
- Use AI tools where relevant to improve speed and efficiency
Team Coordination & Accountability
- Coordinate across client teams to ensure alignment on timelines and outcomes
- Hold teams accountable while maintaining strong working relationships
- Identify bottlenecks early and take ownership of resolving them
Hiring Support (As Needed)
- Assist with CV screening and initial candidate evaluations
- Provide clear recommendations to support hiring decisions
Must-Have Experience & Skills
- 3–5 years of experience in operations, project management, chief of staff, or account management roles
- Proven experience managing operations in a fast-paced or scaling company
- Demonstrated experience handling multiple clients or workstreams simultaneously
- Hands-on experience building workflows, SOPs, and real business automations (not just theoretical knowledge)
- Experience contributing to the growth or scaling of a company or business unit
- Strong communication skills with the ability to manage clients directly
- High level of ownership, organization, and follow-through
- Experience with automation tools (e.g., Zapier, Make, Airtable, Notion, or similar)
- Exposure to advanced or AI-native automation tools (e.g., n8n or similar) is a strong advantage
Key Metrics for Success
- Minimal founder involvement in day-to-day client operations
- Consistent on-time execution across all client accounts
- Clear and structured operational systems in place
- Measurable improvement in client performance and growth
- Strong client satisfaction and retention
Interview Process
- Initial Screening Call
- Recruiter Interview
- Final Interview
- Offer & Onboarding
#LI-AG1
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Okta is hiring a San Francisco Workplace Site Manager to own onsite operations, vendor and budget management, and the employee experience at its HQ.
Lead and grow Eataly Dallas's quick service operations as General Manager, overseeing teams, financial performance, and guest experience across multiple QSR counters.
Belmont Metals is hiring a motivated Sales & Operations Administrator to coordinate a website redesign and support CRM, e-commerce, and operational workflows at its Brooklyn-based manufacturing business.
Keller Executive Search seeks an experienced Logistics Manager to lead transportation, warehousing, and distribution operations and drive efficiency and cost savings across the supply chain.
Lead and manage an assisted living community in Santa Fe, overseeing staff, resident care plans, medication administration, and admissions to ensure high-quality, resident-centered services.
Air Charter Service is hiring a Flight Representative Manager in Uniondale, NY to lead and develop the Flight Representative team and ensure flawless operational execution for private-jet clients.
Base seeks a proactive City Coordinator in Phoenix to manage onsite operations, support events, and coordinate vendors to deliver polished guest experiences.
Lead account operations for high-value RCM clients at Commure + Athelas, owning onboarding, operational optimization, and cross-functional execution to drive growth and retention.
Lead clinical and operational performance as the Program Director (RN) for Intuitive Health’s Emergency and Urgent Care facility in Radcliff, KY, managing P&L, regulatory compliance, and partner relationships.
Lead operational excellence and margin improvement for Gold Coast Schools’ fulfillment and live delivery operations, focusing on COGS, vendor optimization, and scalable process and systems design.
pavago - thinking globally to grow locally 🌍 welcome to pavago, where the world is your talent pool. we believe in a borderless future where businesses can harness the best of international expertise without breaking the bank. 🌟 why choose pav...
110 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
