Client Operations
Monaco is the first revenue engine for startups. We're building the AI native platform that replaces legacy CRM and disparate sales point solutions.
About The Role
We’re looking for Client Operations to own the entire onboarding experience from signed contract to fully activated customer.
This is a high-ownership, operations-heavy role that sits at the center of customer experience, product, and revenue. You’ll work directly with founders and revenue leaders to stand up their outbound motion inside Monaco, while also building and refining the onboarding engine as we scale.
You are both:
Operator: executing onboarding at a high level of quality and speed
Builder: constantly improving the process, tooling, and experience
What You’ll Do
Own onboarding end-to-end
Lead the full onboarding process from contract signature through go-live
Run onboarding calls, align on ICP, TAM, signals, and outbound strategy
Ensure customers are activated quickly and successfully
Drive speed to value
Translate customer goals into a clear onboarding plan
Build and deliver high-quality TAMs, signals, and outbound setups
Ensure customers are generating meetings as quickly as possible
Be the operational backbone
Manage timelines, stakeholders, and deliverables across each onboarding
Coordinate closely with Sales and Account Management for smooth handoffs
Execute with high attention to detail across multiple accounts simultaneously
Build the onboarding engine
Create and refine onboarding playbooks, templates, and workflows
Identify bottlenecks and improve speed, quality, and scalability
Help define what “great onboarding” looks like at Monaco
Be the voice of early customers
Surface patterns, feedback, and friction points to Product and Engineering
Help shape the product based on real onboarding experience
What We’re Looking For
Must-haves
High agency and ownership. You take responsibility and figure things out
Strong operational mindset with attention to detail and execution quality
Comfortable working directly with founders, CROs, and GTM leaders
Ability to manage multiple workstreams and customers at once
Thrives in ambiguity. You can build while executing.
Backgrounds that tend to do well here
RevOps, Sales Ops, or GTM Ops
Forward-deployed / implementation roles
Consulting or technical customer success
SDR/AE who is highly systems-oriented
Traits
Extremely high bar for quality
Clear, confident communicator
Fast-moving and organized
Systems thinker who can turn chaos into structure
Why This Role Matters
Onboarding is where Monaco either wins or loses.
You’ll be the person ensuring:
customers get value immediately
outbound engines actually work
and our product improves with every implementation
This is a foundational role that will define how Monaco scales.
Average salary estimate
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