Trade Specialist II - job 1 of 2
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Job Summary
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for significant and complex issues and queries, proactively resolving their daily challenges and providing expertise and knowledge both internally and externally.
Responsibilities
-
Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
-
Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
-
Develop and coordinate client and internal initiatives and special projects
-
Serves as a technical and subject matter expert resource for the department and leadership
-
Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
-
Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution.
-
Provide support to other trade team members as required
-
Foster a positive work environment and collaborate effectively with all stakeholders
-
Ensure confidentiality of internal and external data
-
Perform ad-hoc projects and other duties as assigned
-
Maintain CPD and awareness of trade / industry developments
-
Seek opportunities for continuous process improvement
Professional Skills
-
Proficient Customer Service Skills
-
Proficient Verbal Communication Skills
-
Proficient Written Communication Skills
-
Proficient Teamwork Skills
-
Proficient Relationship Skills
-
Proficient Negotiation Skills
-
Advanced Problem-Solving Skills
-
Proficient Prioritization Skills
Role Specific Skills
-
Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
-
SME in a specific relevant trade
Qualifications
Minimum Qualifications
-
Relevant trade qualification
-
4+ years of experience in relevant field or internal promotion from within SMS
-
Experience working in an FM, retail, buildings environment
-
Demonstrable experience of solving highly complex trade related technical issues
Other Relevant Qualifications
-
Bachelor’s Degree preferred
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Air Charter Service is hiring a Flight Representative Manager in Uniondale, NY to lead and develop the Flight Representative team and ensure flawless operational execution for private-jet clients.
Keller Executive Search seeks an experienced Logistics Manager to lead transportation, warehousing, and distribution operations and drive efficiency and cost savings across the supply chain.
Lead account operations for high-value RCM clients at Commure + Athelas, owning onboarding, operational optimization, and cross-functional execution to drive growth and retention.
Lead operational excellence and margin improvement for Gold Coast Schools’ fulfillment and live delivery operations, focusing on COGS, vendor optimization, and scalable process and systems design.
Lead multi-line reconditioning operations at Carvana’s Haines City facility, driving throughput, quality, and development of site leadership while supporting continuous improvement initiatives.
Okta is hiring a San Francisco Workplace Site Manager to own onsite operations, vendor and budget management, and the employee experience at its HQ.
Lead and manage an assisted living community in Santa Fe, overseeing staff, resident care plans, medication administration, and admissions to ensure high-quality, resident-centered services.
Lead clinical and operational performance as the Program Director (RN) for Intuitive Health’s Emergency and Urgent Care facility in Radcliff, KY, managing P&L, regulatory compliance, and partner relationships.
Belmont Metals is hiring a motivated Sales & Operations Administrator to coordinate a website redesign and support CRM, e-commerce, and operational workflows at its Brooklyn-based manufacturing business.
Lead and grow Eataly Dallas's quick service operations as General Manager, overseeing teams, financial performance, and guest experience across multiple QSR counters.
Operate as the central point for store, warehouse, and logistics coordination to improve mechanic productivity, inventory flow, and client service for a growing mobility startup.
Base seeks a proactive City Coordinator in Phoenix to manage onsite operations, support events, and coordinate vendors to deliver polished guest experiences.
At Lessen, we are on a mission to help service professionals “lessen” the burden of doing great work and property owners “lessen” the burden of servicing their properties. We are building a world-class technology platform that is fundamentally cha...
6 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
