Sla Management Jobs

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GoodLeap is hiring a Servicing Investor Relations Manager to lead investor reporting and operational execution across servicing workflows, ensuring SLAs and investor expectations are met.

CSL Behring is hiring a Director of PEO Partner Management to lead strategic IT partner governance, performance measurement, and continuous improvement across the enterprise.

Lead client-facing operations for RRD’s Legal Services in Columbus, owning service delivery, P&L results, team development, and continuous improvement across multi-service engagements.

An experienced leader is needed to manage M&S service delivery, lead a team of Customer Support Managers, and ensure contract performance and customer satisfaction for Motorola Solutions' enterprise public safety customers.

Equal Parts seeks a Head of Customer Experience in Austin, TX to build the lifecycle, systems, and teams that own onboarding, servicing, and renewals across its acquisition-driven insurance platform.

Backflip seeks a detail-oriented Valuations Coordinator to manage appraisal order placement, vendor communication, and pipeline tracking across multiple platforms to ensure timely valuation delivery for a fast-growing real estate lending team.

Lead and grow a nine-person technical support team for Telestream's content management portfolio, driving SLA delivery, escalation resolution, and cross-functional improvements while contributing technically as a player-coach.

Lead strategic customer and partner relationships for Gracenote by managing escalations, driving product integrations, delivering QBRs, and identifying growth opportunities across global media accounts.

Clean Earth seeks a Customer Experience Account Manager to own territory accounts, deliver exceptional service, and grow customer relationships through data-driven engagement and collaboration with sales and operations.

Lead and coordinate field service delivery for a regional fiber provider, managing technicians and contractors to meet SLAs and deliver excellent customer experiences in Lancaster, CA.

RRD seeks an experienced Client Service Director in Phoenix to lead account strategy and client relationships for GO Creative, ensuring SLA delivery and driving expansion opportunities.

RRD seeks an experienced Sr. Manager - Client Accounts to lead onsite client operations, manage service delivery and financials, and grow client relationships for multi-service accounts in New York.

Client Executive needed to manage client relationships, oversee ticketing and operations, and drive process improvements for a remote-first healthcare software company.

Toast is hiring a Senior Payments Pricing & Operations Analyst to act as the Payments SME for MME Sales, driving pricing decisions, operational scale, and technical support for complex deals.

New Era Technology is hiring a strategic VP of Resolution Services to lead midmarket customer service and resolution center operations, drive KPI-led performance, and modernize service delivery in a fully remote role.

ProSidian seeks a seasoned Program Manager to lead Data Management & Business Intelligence delivery for HR modernization and business analytics support in a hybrid federal consulting engagement for NSF OCHCO/OCIO.

Lead the build-out of support infrastructure and a growing support-ops team at Harvey to improve quality, efficiency, and proactive customer enablement across Product, Engineering, and GTM.

Lead client performance and retention for a growth-focused outbound agency by optimizing cold email campaigns, resolving deliverability and messaging issues, and scaling delivery processes.

Lead remote BPO operations for an EdTech startup, driving vendor performance, SLA compliance, and implementation of AI-assisted support tools.

Human Interest is hiring a Manager of Customer Success Operations to lead transaction execution and quality controls for retirement plan services while translating frontline insights into operational and product improvements.

Serverfarm seeks an experienced Data Center Operations Customer Liaison to manage customer communications, coordinate operational activities, and support incident response at our Covington, GA facility.

International Dairy Queen is hiring a Technology Support Specialist II in Bloomington, MN to manage escalations, vendor engagement, and ITSM-driven support for franchisees while guiding Level I support.

Experienced account management leader needed to manage and grow multiple client relationships, drive commercial outcomes, and ensure delivery excellence across cross-functional teams.

Support Nasdaq clients as a Client Support Services Analyst by managing order lifecycles, ensuring SLA compliance, and coordinating across teams in a hybrid Carteret, NJ role.

Senior operations leader to own client delivery, campaign performance, and retention at a remote, growth-stage cold-email agency, ensuring scalable processes and measurable client outcomes.

Principal contact for strategic client accounts, responsible for executive-level relationship management, service delivery oversight, and identifying growth and improvement opportunities for a technology and services provider.

Lead the global commercial and financial governance of ServiceNow’s media Agency of Record to ensure contractual integrity, accurate P&L management, and optimized agency value.

Lead and coach a team of Technical Account Managers while managing a strategic account portfolio to drive adoption, resolve escalations, and ensure contractual delivery for enterprise physical security customers.

Metriport is hiring a Network Partnerships Lead to establish and scale strategic data partnerships that power our healthcare interoperability platform and improve patient care.

Lead the creation and growth of a proactive Quality Assurance function to elevate service quality and operational reliability across Customer Success, Operations, Product, and Engineering at Human Interest.

Lead a remote engineering organization responsible for highly reliable pricing and financial infrastructure that connects lenders and borrowers across multiple platforms.