Csat Jobs

Data-driven CX3 Analyst needed to build and own NPS/CSAT pipelines, retention models, and growth dashboards that protect member experience while accelerating sales performance for a rapidly scaling company.

Inclusive & Diverse

Customer-Centric

Mission Driven

Fast-Paced

Growth & Learning

Transparent & Candid

Diversity of Opinions

Work/Life Harmony

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Learning & Development

Fitness Stipend

401K Matching

Equity

Life insurance

Disability Insurance

WFH Reimbursements

Flex-Friendly

Paid Time-Off

Maternity Leave

Paternity Leave

Paid Holidays

Paid Volunteer Time

Sabbatical

Lead the strategy and roadmap for Zillow Rentals' AI-first support stack, integrating platforms such as Salesforce and Zendesk with LLM-powered experiences to turn Support into a strategic advantage.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Customer-Centric

Social Impact Driven

Rapid Growth

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Holidays

Paid Time-Off

Samsara seeks a strategic Business Operations Manager for Technical Support Ops to create executive-ready insights, operational frameworks, and AI-enabled processes that scale support performance and customer outcomes.

PracticeTek is hiring a Customer Support Manager to lead support operations, optimize workflows, and elevate customer satisfaction for a rapidly scaling healthcare-tech platform.

Lead client adoption and delivery for large core-banking transformations, ensuring clients meet contracted volumes, timelines, and value while managing P&L and cross-functional teams.

Sortly is hiring an experienced Customer Experience Senior Specialist to handle multi-channel support, onboard customers, and partner with Product and Engineering to improve CX outcomes.

Lead and grow a nine-person technical support team for Telestream's content management portfolio, driving SLA delivery, escalation resolution, and cross-functional improvements while contributing technically as a player-coach.

Steer is hiring a data-driven Manager of Customer Onboarding to rebuild and scale the 'Sold-to-Successful' phase, cutting Time-to-Value and leading a team to deliver world-class onboarding for automotive SaaS customers.

Provide empathetic, high-quality support as a remote Customer Service Representative handling phone, email, and chat for a U.S.-based client.

Customer Care Supervisor for Culligan Quench responsible for leading a small contact-center team to deliver excellent subscription account management, improve NPS/CSAT, and reduce escalations.

Lead and scale post-purchase operations and subscription retention for a high-growth DTC health & wellness brand, building systems and teams that reduce refunds and improve lifetime value.

Sutherland is looking for detail-oriented, customer-focused associates in Louisville, KY to provide remote inbound banking support through phone, email, and chat.

Lead and mentor a cloud and systems support team at Trimble to improve reliability and customer experience for enterprise ERP solutions in the construction sector.

Technical Support Leader role to lead a distributed support team for a cybersecurity SaaS provider, owning escalation handling, KPI-driven operations in Salesforce, and cross-team improvement initiatives.

Automatiq is hiring a data-driven Fulfillment Support Team Manager to lead remote support operations, optimize fulfillment workflows, and raise CSAT through coaching and process innovation.

Turnitin is hiring a results-oriented Customer Success Manager to manage K‑12 accounts on the East Coast, increase adoption, secure renewals, and grow strategic relationships in a remote-first environment.

New Era Technology is hiring a strategic VP of Resolution Services to lead midmarket customer service and resolution center operations, drive KPI-led performance, and modernize service delivery in a fully remote role.

LinkedIn is seeking a senior technical partner solutions engineer to lead enterprise API integrations, drive partner adoption, and ensure program health from a hybrid Mountain View location.

NeoWork is hiring a remote Email Support Specialist with proven Gorgias and Shopify experience to handle customer email inquiries and order management for growing eCommerce brands.

Provide strategic, remote client success leadership to SaaS customers—driving onboarding, adoption, KPI monitoring, and retention through strong relationship and operational management.

Lead the build-out of support infrastructure and a growing support-ops team at Harvey to improve quality, efficiency, and proactive customer enablement across Product, Engineering, and GTM.

Act as a strategic Client Success Manager for a SaaS services partner, driving onboarding, adoption, and retention through proactive relationship and case management.

As a Digital Customer Success Manager at Nearmap, you will drive adoption, retention, and expansion for a scaled digital customer base by combining data-driven insights, automation, and human-touch programs.

Lead remote BPO operations for an EdTech startup, driving vendor performance, SLA compliance, and implementation of AI-assisted support tools.

Lead and scale a regional Customer Success team focused on inside and small accounts to drive adoption, retention, and expansion across Amplify’s K–12 product portfolio.

Lead a regional Customer Success team at Amplify to drive product adoption, reduce churn, and expand impact across K–12 districts through strategic leadership and data-driven account management.

Lead Client Success initiatives for a technology services partner by managing client KPIs, onboarding, escalations, and cross-team deliverables in a remote capacity.

CareMessage is hiring a Director of Customer Experience to scale a high-impact, data-driven CX function that improves adoption and program health for safety-net healthcare partners using digital and AI-augmented workflows.

Experienced Client Success Manager sought to lead client relationships, drive adoption and retention, and deliver measurable value for SaaS clients in a fully remote role.

Nexus Cognitive seeks a Senior Customer Success Manager to drive enterprise adoption, retention, and expansion of its data and AI platform through strategic partnership and measurable value realization.

Experienced client success professional needed to manage remote client relationships, drive CSAT/NPS improvements, and coordinate cross-functional delivery to maximize client value.

Client Success Manager sought to oversee client KPIs, lead onboarding and adoption, and strengthen long-term relationships for a technology/SaaS services organization.

Experienced Client Success Manager needed to drive client satisfaction and retention for a SaaS services partner by managing onboarding, escalations, and performance metrics.

Lead and scale a remote customer support organization, building systems, automations, and AI-driven workflows to deliver fast, reliable service.

Inclusive & Diverse

Empathetic

Collaboration over Competition

Growth & Learning

Mattel Game Studios is hiring a Player Support Lead to establish and run player support operations for its mobile F2P games, ensuring high-quality player experiences and actionable insights.

Lead and coach a remote customer service team at Minted to drive quality, productivity, and customer satisfaction while supporting team development and operational goals.

Zipliens seeks an experienced Chief Customer Officer to design and lead a metrics-driven client success organization that ensures predictable retention, expansion, and product adoption across its nationwide law-firm customer base.

bet365 is hiring a Market Researcher to deliver customer and market insights for the North American business through quantitative and qualitative research, tracking studies, and strong data storytelling.

Rithum is hiring a Senior Client Success Manager to lead strategic accounts, drive renewals and expansion, and ensure enterprise e-commerce customers realize measurable value from the platform.

Lead Hospitable's North America support team to deliver fast, technically strong, and high-touch customer support for a growing SaaS product serving short-term rental hosts.

Numeral is hiring an Onboarding Team Lead to scale and systematize its implementation function, owning metrics, playbooks, and the customer-first onboarding experience as the company grows.

Provide high-volume, front-line technical and account support for Teamworks' sports platform while working remotely within Mountain or Pacific time zones.

Finalsite is looking for a strategic Client Success Manager to manage K-12 school accounts, drive adoption and retention, and serve as the internal client advocate.

Senior Salesforce Technical Architect needed to design Service Cloud workflows, intelligent case routing, automation, and integrations for a hybrid, W2 hourly contract supporting a Dallas-Fort Worth customer support environment.