Travel Technician, Onsite, TS SCI with a Full Scope Polygraph Security Clearance Required

Travel Technician, Onsite, TS SCI with a Full Scope Polygraph Security Clearance Required

We are seeking a highly motivated and detail-oriented Travel Technician to join our dynamic Team.  The Travel Technician position provides advanced Tier 2 and 3 remote support within the 5 to 50 mile radius of the company for a wide range of IT equipment and infrastructure, ensuring customers remain connected, productive, and secure.  Candidates must be available to work an 8-hour shift between the hours of 6am-6pm, as determined by management.  Candidates must have an active TS/SCI with a Full Scope Polygraph security clearance.  This position is 100% Onsite in Annapolis Junction, MD.

Travel Technician Responsibilities:

- Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.  Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

- Conduct comprehensive site surveys to assess existing configurations and user requirements.  Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

- Analyze current and future hardware requirements.  Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

- Prepare and deliver site installation and test reports.  Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

- Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

- Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from IT resources.

- Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

- Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

- Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

- Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Travel Technician Qualifications:

- High school diploma or GED required.  Minimum of 4 years of relevant IT experience.

- Must possess 8570 Certification; Security+ certification is highly preferred.

- Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.

- Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.

- Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.

- Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.

- Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.

- Familiar with Active Directory security and policies, supporting secure and compliant IT environments.

- Proficient in supporting end-users remotely, providing timely and effective technical assistance.

- Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.

- Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.

- Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

- Must be able to drive a company vehicle as part of job responsibilities.

- Ability to lift and move items weighing up to 50 lbs. as required.

- Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travelling to all sites between the 5 to 50 mile radius of Fort Meade.

Benefits include medical insurance, retirement plan, PTO, etc.

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