Engineering Aide
JOB RESPONSIBILITIES:
- Conduct inspections and analytical tests to determine engineering requirements; analyze, synthesize, and report data to support problem-solving and decision-making.
- Resolve engineering issues by researching, adapting, and applying technical solutions; prepare drawings, schematics, and diagrams as needed.
- Maintain and improve quality standards by performing quality assurance tests, evaluating processes, and implementing improvements.
- Monitor and manage costs by preparing cost-benefit analyses and tracking expenses to meet budget objectives.
- Handle 30–50 dealer inquiries per day, providing timely and accurate responses; research answers using internal systems and contacts, record interactions in Salesforce, and support order placement.
- Collect, organize, and present data in reports and presentations to identify trends and support business decisions.
- Ensure coverage by adhering to assigned Helpline shifts and maintaining punctuality.
EDUCATION & EXPERIENCE REQUIRED:
- High School Diploma required AND 5 years experience required.
REQUIRED SKILLS:
- Basic ability to make sketches, engineering drawings and common computations.
- Basic ability to perform details calculations to compute and establish manufacturing, construction and installation standards and specifications.
- Basic knowledge of the practical application of engineering science and technology.
- Previous experience with computer applications and design software related to engineering field.
SOFT SKILLS REQUIRED:
- Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email.
- Team player and willing to reach out for assistance to be able to answer dealer inquires.
- Ability to process technical information
BENEFITS:
- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
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