Technical Training & Sales Specialist, North America – Bose Luxury (McIntosh & Sonus faber)
At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.
Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.
Job Description
The Technical Training & Sales Specialist supports technical excellence and partner enablement for Bose Luxury across North America, while playing a key role in operating and elevating the House of Sound experience in New York City.
This role combines regional technical training and system support with hands-on responsibility for maintaining, calibrating, and optimizing House of Sound systems for demonstrations, client experiences, and events.
The position operates with an approximate 50/50 split between House of Sound responsibilities and broader North America regional support.
Acting as both a technical authority and client-facing specialist, the role engages directly with high-net-worth clients, architects, designers, and consultants to support system design, product selection, and project execution. The position plays a critical role in influencing successful sales outcomes while ensuring that all experiences and installations reflect the highest standards of performance and brand excellence.
Roles & Responsibilities
Technical Training & Partner Enablement (North America)
Design and deliver training across product architecture, system design, installation, and calibration
Execute training via workshops, certifications, and onboarding programs
Support capability building across dealers, distributors, and integrators.
Pre-Sales Technical Support & Client Advisory
Support system design, product selection, and technical planning
Engage directly with luxury clients, architects, and consultants
Translate technical solutions into client-relevant benefits
House of Sound Operations & Experience Support (NYC)
Maintain, configure, and optimize all House of Sound systems to ensure flawless readiness
Support and execute technical aspects of client demonstrations and listening sessions
Partner with Experience Manager to deliver best-in-class demonstrations
Support technical setup and performance for events, activations, and VIP experiences
System Commissioning, Calibration & Performance Optimization
Lead system setup, calibration, and optimization
Support flagship installations and demonstration spaces across North America
Support pop-ups, events, and temporary brand activations
Post-Sales Technical Support
Troubleshoot and resolve technical issues
Support system optimization and upgrades
Maintain documentation and best practices
Cross-Functional Collaboration
Partner with Sales, Marketing, and Experience teams
Support dealer success and project conversion
Provide field insights for continuous improvement
Experience & Skills
Strong expertise in high-end audio or AV systems
Experience with system design, installation, and calibration
Ability to deliver technical training programs
Strong troubleshooting and communication skills
Ability to engage confidently with luxury clients and design professionals
Experience in luxury or custom installation environments preferred
Key Personal Attributes
Passion for technical excellence and performance
Attention to detail and commitment to quality standards
Strong communication and presentation skills
Ability to balance hands-on technical work with client-facing responsibilities
Collaborative mindset across teams
KPIs & Success Metrics
Partner Enablement: training and certification impact
Sales Influence: contribution to project wins
Installation Quality: system performance consistency
House of Sound Excellence: readiness, performance, and quality of demonstrations and events
Technical Support: resolution time and partner satisfaction
#LI-SS1
Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to applicant_disability_accommodationrequest@bose.com. Please include "Application Accommodation Request" in the subject of the email.
Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.
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