Client Experience Operations Manager
Skills
- Digital media campaign operations
- Tagging implementation and QA
- Familiarity with tagging frameworks and tag managers
- Knowledge of customer journey attribution concepts (first-touch, last-touch, multi-touch)
- Experience coordinating across media, analytics, and technology teams
- Project management and workflow coordination
- Troubleshooting data accuracy and tracking discrepancies
- Familiarity with analytics and reporting platforms (Google Analytics, Adobe Analytics)
- Experience with media platforms (Campaign Manager 360, The Trade Desk) and attribution tools
Responsibilities
- Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, and audience creation projects
- Track campaign milestones, dependencies, and risks across cross-functional teams
- Support implementation and QA of tracking tags across media platforms and websites
- Ensure campaign tagging follows established taxonomy and naming conventions
- Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies
- Assist with documentation of tagging standards, implementation guides, and best practices
- Support integration of media tracking data into attribution and reporting frameworks
- Maintain understanding of customer journey attribution models and support measurement alignment
- Identify opportunities to improve operational efficiency in campaign setup and reporting
- Ensure compliance with internal data governance and marketing technology standards
Education
- Bachelor's degree in Marketing, Analytics, Communications, or related field preferred
- Equivalent professional experience in digital media or marketing operations considered
Benefits
- Unlimited PTO
- Comprehensive medical, dental, and vision coverage
- Employee equity
- Employee discounts
- Virtual wellness classes
- Pet insurance
- Remote or hybrid flexibility depending on location
- Inclusive culture with ERGs and diversity initiatives
Average salary estimate
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