Operation coordinator (Inside Logistics Sales support) - Bilingual (English/Korean)
Company Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
Job Description
Management Reporting & Leadership Support
- Prepare reports and performance summaries for management review
- Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives
- Assist in sales performance tracking, revenue analysis, and business reporting
Customer Response & Pricing Quotation
- Respond promptly to customer inquiries and service requests
- Prepare freight rate quotations and pricing proposals
- Support rate negotiations and contract-related documentation
Inside Sales & Customer Account Management
- Conduct inside sales activities for existing and potential customers
- Manage and update CRM systems and sales databases
- Track sales pipeline progress and follow up on leads and opportunities
Customer Complaint Handling & Internal Job Support
- Follow up on customer complaints and coordinate resolutions
- Communicate with relevant departments to ensure timely issue resolution
- Support internal operational tasks related to sales orders and shipments
Cross-Functional Coordination (Sales & Operations)
- Coordinate communication between Sales and Operations teams
- Collaborate with Pricing, Legal, and Finance teams on business cases and contracts
- Support cross-departmental projects and new business implementation
Sales Materials & P&L Analysis
- Assist in preparing sales materials, proposals, presentations, and reports
- Conduct P&L simulations and profitability analysis using Excel
- Support pricing strategy evaluation and margin analysis
Market Research & Business Development Support
- Conduct market research to identify potential clients and industry trends
- Support partnership development and new business opportunities
- Assist in organizing client meetings and business development activities
Administrative & Process Improvement Support
- Provide daily administrative and operational support to Sales and Operations teams
- Contribute to improving internal workflows and productivity
- Support initiatives to enhance customer satisfaction and service efficiency
Qualifications
- Entry level or less than 3 years of logistics operation or sales support or business development support experience
- Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
- Excellent written and oral skills (English/Korean) required
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
- Self-motivated, team-oriented, and adaptable to a fast-paced environment.
- Willingness to expand knowledge of logistics industry
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
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Founded in 1980, Woongjin Group is an investment holding company with businesses in education, publishing, food, IT, and other industries. It is based in Seoul, South Korea.
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