Community Manager - job 1 of 2

We’re on a mission to accelerate the pace of change of healthcare. No small thing.

MATTER is a community of entrepreneurs, health systems, life sciences companies and innovators working together to build what’s next in healthcare. We’re a not-for-profit, but we operate with the urgency (and curiosity) of a startup. Our space in The MART is where a lot of that work comes to life.

About this Role

We’re looking for someone who can make the place hum.

You’ll be the person who keeps our 15,000 sq ft space operating smoothly, leads the front desk function, gets to know the people who walk through our doors and quietly solves problems before most people even notice them.

You’re part host, part operator, part fixer, part “how did you even figure that out?” person.

If something’s broken, confusing, missing or clunky — you don’t wait. You poke at it, test it, Google it, ask around and figure it out.

What You’ll Actually Do

Make the Space Feel Alive

• Own the day-to-day operations of our 15,000 sq ft space
• Be a visible, approachable presence in the space
• Help members, partners and guests get what they need
• Keep the space organized, welcoming and ready for whatever the day throws at it
• Manage and support our receptionist so every interaction is warm, sharp and on point

Be the Go-To for “Why Isn’t This Working?”

• Own conference room tech, AV, printers, WiFi, keycards
• Troubleshoot issues in real time; experiment; know when to escalate to IT
• Notice patterns: what keeps breaking, what confuses people, what slows things down
• Fix what you can; improve what you should; document what matters

Support the CEO

• Help with scheduling, coordination and the occasional “can you just take care of this?”

Why This Role Matters

When this job is done well, no one is talking about it.

Things just work. People feel supported. The space feels alive. The rest of the team can focus on building what’s next in healthcare.

You Might Be a Fit If…

• You’ve run an office, a space, a community or something close to it
• You’re comfortable with technology (and not intimidated by things you don’t already know)
• When something doesn’t work, your first instinct is to try to fix it yourself
• You have 1–3+ years of relevant work experience
• You like people
• You notice details other people miss
• You’re very reliable
• You’re in Chicago and want to be in the space (this is not a remote job)
• You have a strong interest in healthcare innovation and the commercialization journey of startups

MATTER team members are united behind our mission to accelerate the pace of change of healthcare. Our employees are our most important asset in achieving this mission and that's why we are proud to invest in our team. Our employees enjoy industry-leading benefits, including:

• Choice of numerous medical, dental and vision insurance plan options
• Opportunity to participate in a 403(b) retirement plan and contribute to FSA plans for tax-free support of medical, child care and transit expenses
• Monthly cell phone stipend that is not taxed
• Unlimited paid time off, because we believe that time devoted to yourself and those in your life is fundamental to good health
• Annual company-wide winter break between Christmas and New Year's

Beyond our comprehensive benefits package, our employees have unparalleled opportunities to expand their professional careers and be part of a vibrant community seeking to improve healthcare for all. Additional perks of being part of the MATTER team include:

• Expanding your professional network across the healthcare and entrepreneurial ecosystems
• Engaging with some of the most innovative thinkers in healthcare
• Growing skills and knowledge with continuous learning, including dedicated company-wide time to learning each month and periodic workshops for our team
• Working with a diverse team that is passionate about our work and cares about one other
• Owning your work, with unbounded opportunities to stretch, learn and lead

Our Values

We recruit people to join our team who are passionate about our mission and embrace our core values:

• Never stop experimenting (try. assess. learn. iterate. repeat.)
• Be the host (be warm, welcoming and gracious)
• Turn over rocks (stay perpetually curious and you’ll find treasures where you least expect them)
• Make others successful (by helping others, you help yourself)
• Speak your mind (be authentic and straightforward in your thoughts, words and deeds)

MATTER welcomes and actively encourages individuals of diverse ethnic and racial backgrounds to apply for this position. We are committed to building and sustaining an inclusive and equitable working environment for our team and our community.

About MATTER

At MATTER, we believe collaboration is the best way to improve healthcare. The MATTER collaborative includes more than 1,100 current and alumni startups from around the world, working together with dozens of hospitals and health systems, universities and industry-leading companies to build the future of healthcare. Together we are accelerating innovation, advancing care and improving lives. For more information, visit matter.health and follow @MATTERhealth.