Genesys Agentic AI SME - (100% Remote)
Company Description
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research. Ability to understand the hiring strategies, availability of talent and compensation benchmarking makes us proud hiring partner for various industries. We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies
Job Description
Required Skills:
Core Platform & Certifications
- Genesys Cloud CX Professional Certification
- Genesys Cloud AI – Digital Bots & Knowledge Certification
- Genesys Cloud Developer or Architect Certification
- Hands-on experience with:
Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
- Digital Bots: Development, deployment, testing & optimization
- Knowledge Workbench, Optimizer, Portal
- Intent Miner / Intent Management
- Architect flow integration with bots & AI
- Genesys Cloud APIs & platform integrations
Agentic AI & Generative AI Skills
- Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
- Prompt engineering & system prompt tuning
- RAG pipelines & vector databases
- LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
- AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
- Familiarity with MCP framework (Genesys agentic roles)
- Generative AI applications for CX automation
Programming & Full-Stack Development
- Python (AI/ML scripting & backend)
- JavaScript / TypeScript (front-end & full-stack)
- Go (backend services for Genesys Innovation roles)
- Node.js + React.js
- RESTful API design & microservices architecture
Cloud, DevOps & Infrastructure
- AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
- Kubernetes & Docker (containerization & orchestration)
- CI/CD pipelines, automated testing, Terraform
- Cloud-native scalable AI application deployment
CX / Contact-Center Domain Expertise
- Conversational AI / Natural Language Understanding (NLU)
- Omnichannel customer journey orchestration
- Voice AI & multimodal interfaces
- Bot insights, analytics & performance optimization
Additional Keywords
- Responsible AI / AI governance & compliance.
- Full-stack AI application development on Genesys Cloud.
- Integration of AI agents with Genesys Copilot & routing.
- Production troubleshooting & optimization of agentic systems.
Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
Additional Information
All your information will be kept confidential according to EEO guidelines.
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