Payment Operations Representative
Company Description
STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.
STCU offers excellent benefits:
- Paid time off—plus 11 paid holidays!
- Medical, dental, vision and life insurance
- Flexible schedules and remote-work opportunities
- Training and career development
- Success sharing plan
- 401(k) matching contributions
- Tuition reimbursement
An overview of the benefits can be found here.
Salary range: $21.64 - $30.30 per hour
Job Description
The Payment Operations Representative is responsible for providing payments and operation support to all employees. This position also performs intermediate support to ensure efficient operations of the department and assists with troubleshooting and researching department issues.
Core Job Requirements/Outcomes
- Maintain regulatory compliance and prevent losses to members and credit union by adhering to documented procedures, accuracy standards, established deadlines, service level agreements, and department standards.
- Assist Specialist and Senior level staff on departmental and STCU projects by completing assigned tasks
- Perform primary telephone support by adhering to all service level agreements and assist members and employees through all support channels with professionalism, compassion and respect. Escalate critical issues/requests to Specialists, Senior Specialists or managers as needed to ensure timely resolution.
Other Essential Functions
- Perform additional duties as required for the efficient operation of the department and the credit union. This includes providing back up support for daily departmental processes or desk duties when needed.
- Maintain knowledge in and adhere to policies, recommend procedure changes and process improvements in order to support the strategic goals for the department and the organization overall.
- Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fast-paced environment.
- Attend STCU provided Continuous Improvement trainings.
Qualifications
Education: High School Diploma or equivalent required.
Certifications: Certificate in a payment channel industry certification; AAP, NCP, ARPR preferred.
Job Experience: Minimum two years of experience working in a financial institution or customer service-related position required.
Software Skills: Knowledge of MS Office programs including Outlook, Word, Excel and Teams.
Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.
Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
Travel Demands: Reliable transportation is required due to occasional travel to branches and other locations within the area.
Additional Information
Please review our website for more information at stcu.org/careers.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and grow Eataly Dallas's quick service operations as General Manager, overseeing teams, financial performance, and guest experience across multiple QSR counters.
Okta is hiring a San Francisco Workplace Site Manager to own onsite operations, vendor and budget management, and the employee experience at its HQ.
Lead and manage an assisted living community in Santa Fe, overseeing staff, resident care plans, medication administration, and admissions to ensure high-quality, resident-centered services.
Operate as the central point for store, warehouse, and logistics coordination to improve mechanic productivity, inventory flow, and client service for a growing mobility startup.
Lead operational excellence and margin improvement for Gold Coast Schools’ fulfillment and live delivery operations, focusing on COGS, vendor optimization, and scalable process and systems design.
Air Charter Service is hiring a Flight Representative Manager in Uniondale, NY to lead and develop the Flight Representative team and ensure flawless operational execution for private-jet clients.
Belmont Metals is hiring a motivated Sales & Operations Administrator to coordinate a website redesign and support CRM, e-commerce, and operational workflows at its Brooklyn-based manufacturing business.
Lead account operations for high-value RCM clients at Commure + Athelas, owning onboarding, operational optimization, and cross-functional execution to drive growth and retention.
Base seeks a proactive City Coordinator in Phoenix to manage onsite operations, support events, and coordinate vendors to deliver polished guest experiences.
Lead clinical and operational performance as the Program Director (RN) for Intuitive Health’s Emergency and Urgent Care facility in Radcliff, KY, managing P&L, regulatory compliance, and partner relationships.
Keller Executive Search seeks an experienced Logistics Manager to lead transportation, warehousing, and distribution operations and drive efficiency and cost savings across the supply chain.
STCU (Spokane Teachers Credit Union) is a nonprofit member-owned credit union, founded in 1934 and headquartered in Spokane, Washington.
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
