Manager, Logistics & Operations
Skills
- 3PL/warehouse and DC relationship management
- Order fulfillment and B2B order management experience
- Warehouse Management Systems (WMS) and ERP expertise (NetSuite ideal)
- Advanced Excel and data analysis skills
- Chargeback and claims management
- SOP/process development and continuous improvement
- Strong cross-functional communication with finance, retail, and marketing
- Ability to travel for inventory counts and partner visits
Responsibilities
- Serve as primary point of contact and relationship manager for distribution center (DC) and 3PL partners focused on outbound logistics
- Ensure on-time, in-full order fulfillment across DTC, marketplace, and B2B/retail channels
- Develop and maintain SOPs, vendor guidelines, routing guides, and training documentation
- Analyze fulfillment and transportation data to identify cost savings and operational improvements
- Manage retailer chargebacks and claims: review disputes, identify root causes, coordinate resolutions, and implement preventive actions
- Participate in system User Acceptance Testing (UAT) and maintain system integration integrity
- Travel for physical inventory counts and special projects (up to ~20% travel)
- Support inbound logistics understanding and provide backup support as needed
- Lead or support cross-functional projects to meet operational KPIs and goals
Education
- Bachelor’s degree in Supply Chain, Business, Operations, or related field OR equivalent experience
- Relevant certifications or formal training in supply chain/operations considered a plus
Benefits
- Competitive base salary with bonus eligibility
- Access to high-quality health care options
- 401(k) with up to 5% employer match eligibility
- Four weeks paid vacation plus up to 20 paid holidays
- 12 weeks fully paid parental leave
- 5 days pet-ernity leave for pet adoption
- Home office and internet stipend
- Fully remote work environment
Average salary estimate
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