Quality Assurance Director

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.

Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).

The Quality Assurance Director oversees the Quality System for the Environment, Health, & Safety conventional labs in the US and communicates the status of those systems to executive management. This is accomplished primarily through training, auditing, and informational site meetings. The QA Director role is critical to the regulatory compliance and customer service of the company. The QA Director may delegate specific tasks to additional staff with the understanding that the QA Director retains oversight, authority, and responsibility in these areas.

• Manages, supports, and coordinates QA efforts across conventional lab sites
• Assure quality systems and testing processes comply and meet the current standards of regulatory
• agencies and customer expectations; ensure quality systems are as consistent as possible across US laboratories.
• Implements quality improvements to enhance lab compliance efforts to promote operational excellence that increase laboratory efficiency and/or decrease quality costs thereby providing the company with a competitive advantage.
• Assists site locations in drafting responses to audit reports from customers and regulatory agencies; involves staff in feedback from audits and inspections for the purpose of instruction and continuing staff development.
• Acts as a regulatory resource for SGS customers. Ensure that all customer requests for information
  pertaining to current regulations are met promptly and effectively; address all customer problems and complaints
• Ensures laboratory staff and management are current with industry regulations and compliance news by attending industry meetings and workshops and by acquiring and evaluating current guidelines; organize ongoing training on issues pertaining to regulatory compliance.
• Leads projects designed to measure specific quality parameters and provide organized, evaluated
  information to corporate officers and department heads. These include trending programs to measure key performance indicators of all US sites.
• Participates in intercompany quality decisions and communicate staff developments and ideas between all SGS facilities.
• Ensures a Quality Assurance review system operates efficiently and effectively at all SGS US locations. 
• Oversees and coordinates the quality system to ensure that TNI standards, ISO17025, DOD standards are satisfied, as required.
• Oversees and coordinates state accreditations to ensure we have the redundancy necessary to support operations.
• Oversight of the quality system which includes CARs, responses to Data Inquiries, PT programs, MDL studies etc.
• Implements KPIs scorecard for local QA functions

• 5+ years of environmental laboratory experience with a minimum of 3 years in a leadership or management capacity
• Thorough knowledge of environmental regulatory standards and programs
• Proven expertise in QA methodologies, testing frameworks, and industry best practices
• Demonstrated analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent leadership, communication, and interpersonal skills
• Experience managing and developing high-performing teams
• Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
• Bachelor's degree in science related field (or equivalent in training + experience)
• Minimum 5 years experience in a TNI or ISO 17025 laboratory setting

Compensation

The expected salary range for this position is $120,000 – $150,000 annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
  • Work-Life Balance: Paid-time off and family leave

In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.