Sr. Business Operations Manager (Remote) - job 1 of 4

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

Rula’s Business Operations team is a group of analytical, operational, and strategic thinkers and executors responsible for helping identify, diagnose and build solutions for the company’s highest-priority problems. We support the strategic planning process and company operating system, lead cross-functional initiatives and projects, define and build company strategy, partner with executives to achieve company OKRs, and ensure leaders constantly have a pulse on the health of the business. We use data and qualitative insights to inform the projects we should tackle, and serve as the primary owners of complex, cross-functional initiatives to drive forward Rula’s mission.

We are seeking a Sr. Business Operations Manager to join the Business Operations and Strategy Team. This person will primarily be owning strategic and operational projects across the org. Example historical projects include reducing provider cancellations of initial visits; driving strategy, audits, and fixes to increase referral volume from health plan portals; exploring, evaluating, and recommending new expansion channels and business units to launch (and piloting!); and many others. This person will also likely help run the company operating system and planning cycles in closer partnership with the Head of Business Operations.

This role is pivotal to both making sure the company runs successfully- ensuring leadership and initiative owners are working on the right objectives with clear alignment with effective forums for decision making, and delivering on projects aligned to Rula's highest priorities and initiatives.

You will bring a mix of skills including strong analytics, strategic thinking, operational excellence, and executive stakeholder and project management to execute the work necessary to take projects from concept to delivery. You will operate at all altitudes, from scoping projects and defining the strategy and longer term vision, to pulling your own data and executing on the smallest details.

Required Qualifications

• Bachelor’s degree from an accredited 4-year institution

• 7+ years of demonstrated high performance across top-tier management consulting and/or Business Operations or strategy-based roles

• Advanced proficiency with GSheets/Excel; working familiarity with SQL

• Excellent written and verbal communication skills, with a proven ability to break down complex problems into smaller, discrete chunks

• Experience in building trust and collaborating effectively alongside multiple stakeholders and executives in a fast moving environment

• Able to learn, adapt and thrive quickly in an ambiguous and/or dynamic environment

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 2+ years of experience at a high growth start-up or mid-size company

• Familiarity in leveraging Business Intelligence tools (e.g. Looker, Tableau, PowerBI) and SQL to drive and communicate insights

• Expertise in directly running or overseeing a company’s planning processes and operating systems

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fun team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.