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Manager, Service Reliability Engineer

Sony Interactive Entertainment's PlayStation Future Technology Group is driving cloud gaming and needs a seasoned Manager, Service Reliability Engineering to lead global, 24/7 operations and influence design and operational decisions that ensure console-quality gaming experiences across devices. The role combines technical depth in Linux, networking, systems and storage with leadership to build and operate a resilient, scalable infrastructure and collaborate with cross-functional teams on releases and automation.

Skills

  • Deep Linux systems and large-scale system troubleshooting experience
  • Strong networking knowledge and internet service deployment experience
  • Experience managing 24/7 global infrastructure operations
  • Proven leadership and people management skills
  • Ability to perform technical code and systems deep dives
  • Excellent project management and cross-functional communication skills
  • Familiarity with storage systems and operational stewardship

Responsibilities

  • Build, hire, and manage a distributed SRE/operations team across multiple time zones to support a 24/7/365 service.
  • Own day-to-day health, uptime, and reliability of networks, servers, storage, and related infrastructure.
  • Collaborate with engineering, project management, and operations peers to define requirements, schedules, and technical acceptance criteria.
  • Drive technical direction for service delivery, operational processes, and software automation.
  • Perform technical deep dives, troubleshooting, and post-incident analysis for large-scale Linux and network systems.
  • Identify tactical issues and emerging risks, and produce reports/feedback to inform long-term technical solutions.
  • Represent SRE concerns and operational readiness in executive-level discussions and release decisions.
  • Travel domestically and internationally to data centers and offices as required.

Education

  • BS in Computer Science or equivalent experience required
  • Advanced degree or relevant certifications are desirable but not required

Benefits

  • Medical, dental, and vision insurance
  • 401(k) matching
  • Paid time off and wellness programs
  • Employee discounts on Sony products
  • Eligible for bonus package
  • Comprehensive top-tier benefits package
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$230800 / YEARLY (est.)
min
max
$184600K
$277000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Introduced in 1994 and headquartered in San Mateo, California, PlayStation is a brand of products from Sony. The brand produces video gaming systems and other products.

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$184,600/yr - $277,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 13, 2026
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