Senior Manager, Global Customer Experience

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This role partners closely with Marketing and IT to leverage the customer experience platform (Medallia) to collect customer experience data across multiple channels and for several touchpoints across the customer journey. Core activities include but are not limited to: Setting and executing CX strategy, system design and architecture, system integration, data validation, system operations, survey design, mobile survey design, voice systems integration, data analysis, textual analysis, periodic presentations, development of dashboards and reporting tools. As the Sr Manager, Customer Experience Management and Strategy, you will act as a primary user and subject matter expert for the Varian CX system ensuring they meet business needs and provide actionable insights. The position will directly support actions to achieve business KPIs.

The ideal candidate is a highly analytical, data-driven Customer Experience professional with strong visualization skills, deep process understanding, and the ability to influence cross-functional teams to drive measurable CX improvements.

Qualifications

Technical Expertise:

• Medallia Product Certified (MPC)
• Experience in Salesforce platform
• Proficiency in SaaS platforms, databases, ELT, APIs, OAuth 2.0, PGP, and workflows
• Proficiency in JavaScript, XML, HTML and CSS

Professional Skills:

• Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption
• Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders
• Strong relationship-building skills, fostering trust and credibility with enterprise customers.
• Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise.
• Excellent presentation and communication skills with business, team, and customers.
• Extensive experience in managing internationalization projects
• Previous experience in medical services industry
• Minimum Bachelor’s degree required.  Master’s degree a plus
• Willing to travel up to 10%

Project Management Skills:

• Experience managing project timelines, deliverables, and cross-functional collaboration. Project Management Professional and Certified Scrum Master or equivalent experience preferred
•  Ability to balance competing priorities and ensure successful project outcomes. You have experience in incorporating new technology, change management, managing stakeholder expectations in an international organization.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$134,910 - $185,504

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

There is no deadline to apply. Applications are accepted on a rolling basis.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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