Professional Services Engineer - job 1 of 2
Skills
- Experience installing, configuring, and upgrading enterprise applications
- Microsoft Windows Server administration
- Networking concepts: LAN/WAN, firewalls, load balancers, DNS, routing
- SQL database administration and scripting (queries, stored procedures, troubleshooting)
- Strong troubleshooting skills, including log analysis and root cause identification
- Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys) is advantageous
- Familiarity with PBX, ACD, and CTI integrations
- Ability to work in medium to large teams and collaborate cross-functionally
- Strong verbal and written customer communication skills
- Flexibility to work shifts and outside standard business hours when required
Responsibilities
- Install, configure, upgrade, and deploy NICE products and platforms at customer sites and cloud environments
- Apply hotfixes, service packs, and product updates following NICE best practices
- Participate in commissioning, testing, and certification activities during project delivery
- Troubleshoot and resolve technical issues related to installation, configuration, and upgrades
- Draft implementation and upgrade plans, including pre-check and post-check procedures and communicate them to stakeholders
- Collaborate with customer System Engineers and internal teams to support infrastructure across global sites
- Maintain detailed site documentation, system specifications, and configuration records
- Perform MAC (Move/Add/Change) activities and ongoing system maintenance
- Assist with NICE-related projects, change management, and special initiatives
- Create, track, and remediate support cases according to severity and SLA requirements
- Coordinate with suppliers and third-party vendors for integrated solutions
- Provide technical guidance and training to customer administrators on configuration and user management
- Manage customer relationships and expectations through clear, proactive communication
- Participate in knowledge sharing, trainings, and continuous improvement activities
Education
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience
- Relevant technical certifications are a plus (MCSE, MCP, networking, database, telephony)
Benefits
- Competitive compensation
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Remote work flexibility
- Learning and development opportunities and training
- Equal opportunity employer and inclusive workplace
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Working Families Party is hiring a hands-on Director of Engineering to lead a small team, maintain reliable data infrastructure, and build staff-facing features that support organizing and campaigns.
Launch your engineering career at Rolls‑Royce as an entry-level Control Systems Engineer working on power and propulsion control systems in Indianapolis.
Lead the design and delivery of complex mixed-signal and RF PCB assemblies for next-generation quantum sensors at Vector Atomic, collaborating across hardware and science teams to drive high-performance instrument development.
Experienced or entry-level field engineer for Western outage projects responsible for project execution oversight, client communication, safety compliance, and hands-on field support while traveling most of the year.
Lead development and validation of engine cycle models (NPSS) to shape high-performance turbine engines for Mach Industries' scalable defense platforms.
Game Plan Tech is looking for a Cloud Infrastructure Engineer to build and operate secure, automated GCP environments for federal clients using Terraform, Ansible, and Kubernetes.
Energy Trust of Oregon seeks an Engineer, Planning & Evaluation to perform measure development, cost-benefit analyses, pilot design, and technical review to support cost-effective energy-efficiency programs.
Mainspring Energy seeks a Staff Controls & Automation Engineer to lead design and deployment of scalable control systems and automation for its manufacturing operations.
Experienced equipment engineer needed to manage and maintain RIE, CVD/PVD tools and gas systems in Harvard's high-volume CNS nanofabrication cleanroom while supporting research processes, safety, and user training.
Experienced facilities engineering leader sought to manage operations, capital projects, and maintenance standards for Pendry Manhattan West's luxury hotel property in Manhattan.
AECOM is hiring an Entry Level Structural Engineer in Baton Rouge to develop design and analysis skills while supporting transportation and structural projects under experienced supervision.
Intel is hiring a Packaging Module Development Engineer to develop and qualify thermal material and mechanical design solutions for high-volume semiconductor packaging.
Senior Director to lead and grow the Solutions Architecture/Engineering (SASE) team, delivering technical pre-sales support and architecting colocation, networking and hybrid cloud solutions for enterprise and hyperscale customers across North America.
To enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences.
8 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
