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Forward Deployed Engineer

NiCE (NICE Ltd.) is a market-leading enterprise software company focused on AI-driven customer experience, financial crime prevention, and public safety. We are seeking a Forward Deployed Engineer to architect, deliver, and operate production-grade conversational and agentic AI systems for large enterprises, owning the full agent lifecycle from pilot to launch and ongoing optimization while working directly with decision-makers across industries.

Skills

  • Hands-on experience building and operating end-to-end production systems at scale.
  • Practical experience developing or operating AI/LLM-powered systems in production.
  • Working knowledge of agent toolkits: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
  • Familiarity with React, TypeScript, and/or Go is advantageous.
  • Proven ability to work directly with customers and translate business problems into technical solutions.
  • Strong written and verbal communication with the ability to influence both engineers and executives.
  • Comfortable operating in ambiguity, prioritizing, and shipping under rapidly changing conditions.

Responsibilities

  • Architect, build, and deploy production-ready conversational and agentic AI systems for enterprise customers.
  • Own the entire agent lifecycle: pilot, production launch, monitoring, evaluation, and iterative improvement.
  • Collaborate directly with enterprise decision-makers to identify high-value use cases and deliver measurable business outcomes.
  • Design reusable agent frameworks and patterns tailored to industry-specific demands.
  • Integrate and experiment with emerging voice and generative models for enterprise-grade deployments.
  • Define evaluation, observability, and improvement processes for live AI agents and feed learnings into the product roadmap.
  • Balance technical delivery with customer-facing responsibilities, driving alignment across technical and business stakeholders.

Education

  • Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
  • Advanced degree (MS/PhD) in ML, AI, or related discipline is a plus but not required.

Benefits

  • Work with production AI agents at meaningful scale and influence platform direction.
  • Remote-first, autonomous role with end-to-end ownership.
  • Access to latest models, infrastructure, and research resources.
  • Competitive compensation and equity opportunities.
  • Comprehensive health benefits, 401(k) or equivalent, and paid time off.
  • Professional development and learning budget.
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$210000 / YEARLY (est.)
min
max
$160000K
$260000K

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To enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$160,000/yr - $260,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 11, 2026
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