Platform Specialist - job 1 of 2

Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences.

We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role

As a Platform Specialist, you’ll join Jump to help deliver top-tier ticketing support for our sports clients. You'll help bring events to life by managing the behind-the-scenes details that make seamless fan experiences possible; from implementation to event setup and inventory management to real-time troubleshooting and ad-hoc reporting.

This is a hands-on, detail-driven role perfect for someone who enjoys solving problems, learning new technology, and contributing to high-profile events. We’re looking for someone curious, organized, and excited to grow with a company that’s transforming how teams connect with their fans.

Key Responsibilities

• Contribute to the technical implementation of new clients

• Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform

• Process special ticket operations requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care

• Create and maintain operational documentation for both internal and external use

• Train new hires both externally and internally

• Troubleshoot common issues related to ticket delivery, scanning, and mobile access

• Support quality control efforts and help ensure the integrity of every event build

• Lead client operations calls

• Support live events remotely or on-site (travel will be required for this role)
  

What We’re Looking For

• 3+ years of experience in a ticketing, live events, operations, or customer support role

• Administrative experience with ticketing software and deep understanding of core operations ticketing concepts, ability to troubleshoot issues within a ticketing platform.

• Very strong attention to detail and comfort working with digital platforms and processes

• Clear communicator who thrives in a fast-paced, collaborative environment

• Enthusiasm & aptitude for learning new systems, asking questions, and improving processes

• A passion for sports, entertainment, and creating memorable live event experience

• Strong customer service skills, leading with empathy and a determination to surprise and delight clients with an industry-leading level of service

• Ability to build trust quickly with internal and client teams

• Preference for candidates in Mountain or Pacific time zones

Attributes that will make you successful on our team

• A strong desire to learn. You have strong experience and want to continue building your skills.

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• $1,000 reimbursement for learning and development

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $80,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.