Software Specialist

• Provide first-level technical support to customers using the software suite, diagnosing and resolving product-related issues efficiently.
• Investigate, document, and track reported issues using internal ticketing and call management systems.
• Collaborate with development and internal teams to escalate, communicate, and resolve complex technical problems.
• Apply technical knowledge of operating systems, devices, and remote tools to troubleshoot customer environments.
• Monitor unresolved issues, ensure adherence to service levels, and reassign tickets as needed to appropriate teams.
• Create and maintain support documentation, including FAQs and troubleshooting guides.
• Participate in team meetings, training sessions, and product release handoffs to stay aligned with updates and improvements.
• Provide recommendations to improve service delivery, customer support processes, and product usability.

Requirements:

• Bachelor’s degree or college diploma in Business, Computer Science, Information Technology, or a related field.
• Experience in customer support, technical support, or help desk environments.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.
• Proficiency in Microsoft Windows environments and common business applications.
• Familiarity with remote access tools such as Remote Desktop and VPN.
• Strong communication skills, both written and verbal, with a customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Strong interpersonal skills and ability to work collaboratively within a team.
• Preferred background in construction, real estate, property management, accounting, or IT-related domains.
• Self-motivated, organized, and capable of working with minimal supervision.

Benefits:

• Competitive annual salary range: $63,000 – $77,000, depending on experience and qualifications.
• Eligibility for annual profit-sharing bonus plan.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Short-term and long-term disability coverage.
• 401(k) retirement plan with company match.
• Paid time off including vacation, sick leave (as per state requirements), and company holidays.
• Additional personal holidays and flexible time-off structure.
• Inclusive and collaborative work environment with strong focus on professional growth.
• Exposure to enterprise software support and career development opportunities.