Regional Operations Director

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

To learn more, visit www.industriousoffice.com/careers.

​​About the Role:

As the Regional Director for our East region, you'll oversee 65-80 Industrious locations, and be tasked with driving performance and helping to grow our network of spaces across the region.

You'll hold full P&L accountability for your region, spearheading initiatives that ensure operational excellence and the highest levels of member satisfaction across your locations. A significant part of your role will involve inspiring, coaching, and empowering your team to deliver their best, fostering a culture of continuous improvement and professional development. You'll also work hand-in-hand with our regional sales leaders, driving exceptional sales management and performance to achieve ambitious revenue targets and ensure robust membership growth. As well as revenue growth, you’ll also advise our real estate team on which markets we should focus our network growth efforts in, and provide insights and recommendations on everything from pricing to space design.

Outside of the day to day management of your region, you’ll be a key part of Industrious’ Leadership team, working with cross-functional leaders to propose, develop, and implement systemic improvements that make us stronger as a team, enable us to deliver more to our members, and produce better business outcomes.

Your role will require a breadth of diverse skills: you might spend the morning coaching your team members, analyzing sales data to gauge performance, gathering feedback from a group of influential members over lunch, and spend the afternoon in a strategy session presenting a deep dive analysis of your region’s performance and implications for the company to our Executive Leadership team.

All of this work will be crucial as we continue to grow our network of 200+ locations. Success will mean providing a happier, more productive, and more connected workplace for thousands of amazing members, and a highly engaged and effective team of Industrious employees within your region.

You are a great fit for this role if:

• You are a people-oriented leader who knows how to inspire and motivate your teams to dig deep, even when it feels hard to!

• You have had experience managing and outperforming a multi unit P&L, setting strategies and identifying issues early to ensure we’re always on target.

• You have a passion for coaching and developing talent - you love understanding what makes people tick and how to help them achieve their potential.

• You love exceeding goals and have the grit to work towards ambitious sales outcomes, best-in-class member experience, operations, and team engagement goals over a sustained period of time

• You are a structured problem solver and look forward to tackling network-wide questions to which there are no easy answers

• You do the right thing even when it would be easier not to - integrity is one of our core values

• You’re passionate about delivering best-in-class member experience and understand what great hospitality looks like.

As a Regional Director, you will:

• Own member experience, sales, operations and P&L performance for your region, informed by quantitative and qualitative feedback

• Help to identify the right markets for us to grow within your region. You’ll attend regular meetings with our real estate team as they try to validate everything from market demand to pricing as we evaluate potential new locations.

• Oversee the launch of our new locations, working closely with our Real Estate, Design, Sales, Marketing and Launch teams.

• Strengthen your regional team (9-10 General Managers, each of whom manages teams of Member Experience Managers and Associates in their respective markets) and develop future Industrious leaders through positive role modeling, coaching, and performance management

• Serve as the regional face of the business, including playing a role in negotiations with large prospective members and resolving challenging member relations issues

• Make the business better by improving Industrious’ strategy, systems and processes

Requirements:

• Must be located in New York City. This role will have around 35% travel across a portfolio that includes NYC, Boston, DMV, The Carolinas, Philadelphia and Toronto.

• Proven multi-site leadership experience in hospitality, retail, leisure, F&B or similar multi location, customer centric environments.

• You’ve managed managers and know how to develop leaders underneath you.

• Strong financial acumen and the ability to not only analyse a P&L, but solution and problem solve how to improve it.

• Excellent written and verbal communication, with proven collaboration skills

• Ruthless prioritization; clear examples of saying ‘no’ and sharing why

• Independent, strategic thinker, and natural problem solver

• Ability to inspire, influence, and coach others

Compensation and Benefits:

The annual base compensation range for this role will be between $170,000 and $185,000. You will also be eligible for a performance related bonus.

The successful candidate's actual compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

Financial compensation is just one component of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, long-term incentive program, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, we’d love for you to join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.