Divisional Director of Facilities - job 1 of 2

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Divisional Director of Facilities to join our amazing team!

Location: This division spans across FL, OH, IN, and VA. Significant travel required - greater than 60%

Responsibilities:

• Perform on-going evaluation of current Maintenance and Housekeeping Policies and Procedures to facilitate the highest level of community execution.
• Ultimate responsibility and oversight of the TELS program in place at all communities.  Oversight and provide proper training and ensure system is being utilized consistently and effectively at all ESL managed communities.
• Hands-on community training of Maintenance Directors and housekeeping staff. This includes complete review of the Housekeeping Policies & Procedures (P&P), all cleaning equipment use and functionality, chemical mixing and use, instruction on cleaning procedures, and hands-on cleaning with community team members.  This also includes orientation to and oversight of TELS.
• Development of all training materials to ensure MDs and Housekeeping staff are consistently trained. Materials need to support “Train the Trainer” so that MDs and Housekeeping Supervisors are fully equipped to coach and train their staff. Additionally, includes developing a complete library of housekeeping training videos through current vendor partners.
• Work with MD or HK Supervisor at each community to create and develop community-specific cleaning schedules. Able to spot check communities with cleaning schedules in place to ensure compliance.
• Lead the housekeeping portion of training for new MDs at the Community Support Office. Develop a comprehensive training program to support this initiative.
• Work with Purchasing Group to optimize selection of cleaning equipment and chemicals.
• Evaluate current laundry programs. Work with communities and purchasing to develop a consistent and comprehensive laundry program.
• Participate in Maintenance Director selection process, when possible. Conduct phone interview of candidates as needed.

• When supporting community training initiatives, the following items are to be included: 1) housekeeping cart set-up; 2) SDS organization; 3) ensure a system is in place to keep the correct chemicals in stock.
• Create and submit site visit reports to include visit notes, photos, and documentation
• Work with VP of Finance and Asset Management to optimize housekeeping staffing levels.

• Five or more years of experience leading the maintenance and housekeeping function at the community level. Must have successful track record of applicable associated scores or measures around housekeeping. 
• Must have experience developing and implementing housekeeping standards and training materials, or have related experience, at a regional or national level.
• College degree preferred.
• Will be required to travel 50% of time on behalf of Company or as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Experience Senior Living motor vehicle policy standards.
• Connect and help residents transition from home to community through thoughtful engagement at every level of interaction
• Ability to work varied schedules to include weekends, evenings, and holidays.
• Expert knowledge of cleaning equipment, cleaning products and supplies, and cleaning techniques.
• Experience in training others to perform HK duties.
• Expert knowledge of all aspects of carpet cleaning.
• Extensive knowledge of OSHA regulations pertaining to the role is a plus.

• P & L knowledge as it pertains to housekeeping and maintenance department staffing levels and wages.
• Knowledge of TELS system a plus

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Background Screening Requirement

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements here: https://info.flclearinghouse.com