Technical Operations Manager, Reach Platform
Skills
- Hands-on Salesforce configuration and administration (custom objects, fields, flows, validation rules, reports).
- Strong SQL proficiency for querying, validation, and building reporting pipelines.
- Practical Python scripting experience for data processing, API calls, automation, and reporting.
- Experience with REST API integrations, authentication patterns, and troubleshooting at the data level.
- Experience building/operating scheduled data workflows and monitoring pipeline health with error alerting.
- BI/reporting tool competency (Metabase, Tableau, Looker or equivalent) to build and maintain dashboards.
- Familiarity with using AI coding tools (Claude, ChatGPT, Copilot) as part of daily development and ops work.
- Cross-functional collaboration and stakeholder communication across Sales, Finance, IT, and Product.
Responsibilities
- Lead technical execution for the Reach product: build and own systems, pipelines, integrations, and automations that run daily operations.
- Translate product decisions into operational delivery in partnership with the Manager, Program and Partnerships; scope work and flag constraints.
- Configure and maintain Salesforce for Reach workflows including custom objects, fields, flows, validation rules, and reports.
- Monitor data pipeline health, validate inbound campaign and transaction data, and build automated data quality checks and alerts.
- Execute end-to-end campaign operations with automated QC checks at each stage; build tooling to support PM and account teams.
- Build and operate merchant onboarding workflows with automated validation, provisioning, and status tracking.
- Create and maintain BI dashboards (Metabase or equivalent) and SQL pipelines to surface campaign performance and anomalies.
- Develop automated reconciliation processes for billing, matching transaction and card-network data and flagging discrepancies.
- Use AI coding tools daily to write/debug Python, generate SQL, configure Salesforce, and accelerate integration work.
- Collaborate cross-functionally with Sales, Account Management, Finance, IT, and Product to maintain operational infrastructure.
Education
- Bachelor’s degree in Computer Science, Information Systems, Data Analytics, Engineering, or related field preferred.
- Salesforce administrator certification preferred but not required.
- Formal training or coursework in SQL, Python, or data engineering tooling is a plus.
Benefits
- Medical, dental, and vision coverage from day one.
- Flexible Spending Account (FSA) and company-paid life insurance.
- 401(k) with company match.
- Generous and flexible PTO policy (no accrual required).
- Training and development opportunities and competitive pay.
Average salary estimate
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