Tour Operations Manager, Amazon Music Merch

Description

Application deadline: Mar 30, 2026

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Our team is looking for a driven, strategic, customer-focused business leader with proven experience in event merchandise operations. This role will help to optimize the end-to-end processes and systems used to sell merchandise in-person, and online via Amazon supply chain systems. The Tour Operations Manager will be responsible for all aspects of live event revenue streams, inventory forecasting and management, facilitation of production & shipping logistics, live event sales oversight, and engagement with external vendor and touring teams. The successful candidate will have deep experience in event merchandise operations and must be a creative problem solver with the ability to maximize in-person and online sales. The candidate should feel comfortable dealing with ambiguity and working in a fast-paced, entrepreneurial environment.

Live Event Tour Operations will report to the Head of Live Event Merchandise within the Amazon Music Merch team and will work closely with apparel production, shipping logistics, finance, vendor managers, marketing, and external teams to shape the live event strategy for Amazon Music. The candidate must have the leadership presence and communication skills to represent Amazon at all levels of our partners’ organizations. This role requires significant travel.

Key job responsibilities
• Act as a ‘business owner’ for assigned artist/vendor partners, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business (this entails owning forecasting, monitoring, understanding and reporting on the business, along with responsibility for driving operations and solutions to achieve live music merchandise business objectives
• Assist with the development of product lines with production, vendor managers, merch companies, and artist teams
• Oversee merchandise logistics, from production to point of sale
• Forecasting and inventory management of events and business lines
• Facilitate negotiations with external vendors to meet profitability goals
• Vet on-site capabilities and onboard new systems and processes for operators
• Hire, manage, and monitor independent contractors
• Monitor shipping and logistics, and optimize in-stock and capacity to meet customer demand and financial goals across multiple systems
• Onboard venues for post-event billing and operational systems
• Innovate in-venue experience for artists and fans

Basic Qualifications

- 3+ years of with Excel experience
- 4+ years of supply chain, inventory management or project management experience
- Bachelor's degree, or 3+ years of professional or military experience
- Must be willing to travel up to 50%
- 5+ years of experience managing merchandise operations for live events, tours, or entertainment venues with demonstrated revenue growth
- Experience negotiating vendor contracts and managing external partner relationships to achieve profitability targets
- Proven track record of hiring, managing, and developing independent contractors or distributed teams
- Experience with logistics coordination from production through point-of-sale, including shipping and fulfillment operations

Preferred Qualifications

- Knowledge of the principles of statistical inventory control
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- 7+ years of experience in event merchandise operations with responsibility for P&L ownership and multi-million dollar revenue streams
- Experience building and scaling operational processes and systems that support rapid business growth across 20+ concurrent events
- Track record of implementing technology solutions or vendor management systems that improved sales conversion rates or operational efficiency by measurable percentages
- Experience collaborating with apparel production, supply chain, finance, and marketing teams to launch new product lines from concept to market
- Demonstrated success optimizing omnichannel sales strategies that integrate in-person and e-commerce platforms
- Experience working with artist management teams, talent agencies, or entertainment industry partners at senior levels
- Background in venue operations, including billing systems, capacity planning, and on-site experience design
- MBA or relevant advanced degree in business, operations management, or supply chain management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.