Customs Brokerage Specialist, ACT Destination Operations - job 1 of 3

Description

Application deadline: Apr 7, 2026

At Amazon, our mission is to be Earth's most Customer-centric company. The Amazon Customs & Trade (ACT) team delivers comprehensive customs brokerage services for our customers.

We are seeking a detail-oriented Customs Brokerage Specialist to join our team. In this role, you will manage daily customs clearance operations for ocean, air, rail, and truck cross-border shipments. The position involves collaborating with freight forwarders, sellers, and vendors to ensure proper shipment and document preparation, while monitoring clearance status and managing issue escalation. You will also perform accurate data entry for entry filing, classifications, and inspections, as well as generate and track delivery forms while ensuring compliance requirements are met.

The ideal candidate will be customer-obsessed, detail-driven, and passionate about international logistics. Join us as we revolutionize global commerce, one shipment at a time.

Key job responsibilities
- Verify completeness of information upon onboarding Customers
- Prepare import documentation to ensure timely release and delivery of orders
- Verify accuracy of commercial documentation and charges
- Submit documentation to regulatory agencies
- Meet daily/weekly KPI targets for entry submission and accuracy
- Collaborate with other service providers to solve shipment issues
- Collaborate with origin and destination logistics teams
- 2nd Tier support for Customer Service queries

About the team
We are a collaborative group of logistics professionals dedicated to streamlining international trade processes. Our team is committed to excellence in global supply chain management, working closely with international partners to facilitate efficient and compliant cross-border transportation. We value precision, communication, and continuous learning.

Basic Qualifications

- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
- Work 40 hours/week, and overtime as required
- Experience performing accurate data entry and analysis
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
- 2+ years of customs entry writing experience with a proven track record handling complex, high-value shipments
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
- 2+ years of customs entry writing experience with a proven track record handling complex, high-value shi

Preferred Qualifications

- High school or equivalent diploma
- Bachelor's degree in logistics, transporation, supply chain, or business
- Licensed customs broker

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

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