Data Center Technical Content Specialist

Serverfarm is a leading developer and operator of data centers with over 750+ locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

The Serverfarm Data Center Technical Training Approver is responsible for input on governance, quality, and technical integrity of all data Center technical training content. This role ensures that training materials support Serverfarm’s operational standards, safety culture, and reliability objectives, while remaining aligned with industry best practice and the real-world requirements of Serverfarm MEP operations.

The role acts as a subject-matter expert for reviewing technical training content used to develop and maintain competent data center technicians across Serverfarm’s global portfolio.

• Review and advise on technical training scripts, lesson plans, and Sequence Of Operation (SOOs) to ensure accuracy, consistency, and alignment with Serverfarm’s operating procedures and standards.
• Review and validate technical training assessments to confirm they appropriately measure competency, understanding, and operational readiness of Serverfarm data Center technicians at the appropriate role levels.
• Ensure training content reflects Serverfarm’s vision of operational excellence for safety, compliance, and risk management expectations.

• Ensure technical training is aligned and standardized across Serverfarm sites and operator role levels, supporting consistent operational outcomes while allowing for site-specific requirements where necessary.
• Partner with Operations, Engineering, and Learning & Development teams to ensure training content supports Serverfarm’s business objectives and operational maturity model.
• Identify gaps, inconsistencies, or outdated content and drive updates to maintain a current and effective training library.

• Review and provide technical input into Serverfarm’s training tools, and delivery methods.

• Review and assess vendor technical bulletins, product updates, and announcements for impact on Serverfarm operations and training requirements.
• Engage with equipment vendors and internal engineering stakeholders to ensure vendor-specific content is accurate, relevant, and correctly contextualized for Serverfarm environments.
• Ensure training materials reflect current technologies used across Serverfarm’s mechanical, electrical, plumbing, and control systems.

• Technical Expertise
• Proven experience and strong understanding of a data center MEP technician role, ideally within a hyperscale, enterprise, or colocation data center environment.
• Practical knowledge of operating critical infrastructure systems including electrical distribution, mechanical cooling systems, and associated monitoring and control systems.
• Strong understanding of system design, Sequence of Operations (SOO)
• Strong understanding of industry best practice for data center operations, safety, security, availability and reliability.

• Learning & Training Capability
• Demonstrated understanding of adult learning principles, with the ability to assess whether technical training content is effective for experienced technicians and new hires alike.
• Experience in reviewing technical documents and/or technical training content is highly desirable.

• Communication & Stakeholder Engagement
• Excellent written and verbal communication skills, with the ability to review, critique, and provide clear, constructive feedback on technical and training documentation.
• Ability to communicate effectively with technical and non-technical audiences to include technicians, engineers, trainers, training management, vendors, and leadership teams.

• Professional Attributes
• Strong attention to detail with a quality and governance mindset.
• Confident decision-maker capable of reviewing and requesting changes to training content based on risk and operational impact.
• Collaborative, pragmatic, and safety-focused approach aligned with Serverfarm values.

• Travel
• ·       Role involves moderate travel (approximately 30-40%)

Serverfarm is committed to providing an equal opportunity workplace and offers paid time off, paid holidays, 401k and FULL coverage medical, dental and vision. Our compensation philosophy rewards employees for achieving the values and objectives aligned with the company’s goals and strategic initiatives.

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.