Quality Engineer II

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:
The Quality Engineering team partners with Product Design, Development, and Manufacturing to ensure all toys and consumer products meet Mattel’s standards for safety, compliance, durability, and play performance. The team supports products from concept through production and post-market, working closely with global manufacturing partners and internal/external laboratories. We leverage data, consumer insights, and real-world use conditions to ensure products are safe, compliant, and built to withstand how kids actually play with them

The Opportunity: 
Mattel is currently seeking a Quality Engineer II in El Segundo, CA. This role is a key member of the corporate Quality Engineering leadership team, reporting to the Sr. Manager of Quality Engineering .  This role supports global brand teams and works cross-functionally with Product Development, Design, Packaging, Regulations, Play Labs, Quality Data Analytics, and Manufacturing partners.

The Quality Engineer II contributes to product development from concept through launch, ensuring toys and consumer products meet global safety regulations and internal quality standards. This role also supports investigation of product issues and drives improvements based on consumer feedback and field performance. The position operates with minimal supervision and requires strong technical judgment, data analysis, and cross-functional collaboration.

What Your Impact Will Be: ​​​​​​​

• Support development and maintenance of Product Requirement Documents (PRDs) and Primary Concerns Documents (PCDs) within eQMS systems, ensuring alignment with product safety, performance, and play expectations
• Translate product concepts, play patterns, and consumer use conditions into effective test plans, including mechanical, physical, chemical, and abuse testing requirements
• Participate in concept and design reviews, providing input on safety, durability, regulatory compliance, and consumer experience
• Apply working knowledge of global toy safety regulations and standards (ASTM F963, CPSIA, EN71, ISO, etc.) and ensure requirements are clearly communicated to internal teams, suppliers, and test labs
• Partner with internal labs and third-party testing facilities to execute product validation, review test plans and reports, and ensure compliance with regulatory and brand requirements
• Utilize data from product testing, consumer complaints, returns, and field performance to identify trends, risks, and opportunities for product improvement
• Conduct investigations into product failures, safety issues, and manufacturing defects using root cause analysis tools; document findings and support corrective actions
• Support risk management activities (e.g., FMEA) to identify and mitigate product and process risks throughout development and production
• Collaborate with cross-functional teams (Design, Development, Packaging, Regulatory, Manufacturing) to ensure quality requirements are understood and effectively implemented
• Identify downstream impacts of design or process decisions on safety, compliance, cost, and consumer experience, and communicate risks appropriately
• Support supplier and manufacturing quality activities, including issue resolution, corrective actions, and quality performance monitoring
• Participate in continuous improvement initiatives focused on enhancing product quality, testing strategies, and manufacturing processes while maintaining compliance
• Support investigation and resolution of consumer complaints and field issues, ensuring timely and thorough responses
• Periodic travel to global manufacturing sites and development partners as needed

What We’re Looking For:

Experience, Education, & Skills:

•  
• Bachelor’s degree in Mechanical, Industrial, Materials, or Electrical Engineering (or related field)
• 2–5 years of experience in quality engineering, product development, or manufacturing (toy or consumer products industry preferred)
• Knowledge of global toy safety standards and regulations (ASTM F963, CPSIA, EN71, ISO, etc.)
• Experience working with internal labs and/or third-party testing laboratories
• Familiarity with manufacturing processes (e.g., plastics, textiles, electronics, packaging)
• Experience with Quality Management Systems (QMS) and quality documentation
• Knowledge of statistical analysis and data interpretation
• Familiarity with risk management and root cause analysis tools (FMEA, 5 Whys, Fishbone, etc.)
• Proficiency in Microsoft Office; experience with statistical tools (e.g., Minitab) preferred
   
• Strong collaboration skills with the ability to work effectively across design, engineering, labs, and manufacturing teams
• Ability to interpret and apply global toy safety and consumer product regulations
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Ability to independently analyze, summarize, and present data clearly to support quality decisions
• Strong attention to detail, especially related to product safety and compliance
• Ability to manage multiple projects in a fast-paced product development environment
• Effective written and verbal communication skills
• Proactive mindset with the ability to identify risks and drive resolution
• Team-oriented, adaptable, and comfortable working in a dynamic, cross-functional environment

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. 

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy