Applications Engineer II (MAD-SN-OR)

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POSITION:                                     Applications Engineer II

DIVISION:                                      Metrology and Analysis Systems Division (MAD)

COMPANY:                                  Hitachi High-Tech America, Inc. (“HTA”)

TRAVEL:                                        Up to 30% (domestically and internationally)

REMOTE WORK:                         Customer Hybrid (+50% Onsite) – Onsite 90% / Remote 10%

EXPECTED PAY RANGE:                $106,883 - $146,964 annually

This pay range is for the position’s base pay only.  This position may be eligible for other compensation including incentive pay and/or allowances.  Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Applications Engineer II (AE) is responsible for technical product support with a focus on failure analysis (FA) of semiconductor technologies using TEM (primary) and FIB-SEM (secondary). The AE will conduct demonstrations, develop applications/workflows, and provide training to customers.  AE’s will provide customer support to complete tool installation and acceptance tests.  This position will require considerable judgment and initiative to be self-proficient in addition to participating in team-oriented projects.  AE’s are expected to work on special projects to improve overall department efficiency.  AE’s will provide applications support through classroom training, phone support, and through direct work performed physically onsite at customer facilities.  Generally, the AE requires minimal supervision and have a working knowledge across multiple product lines related to failure analysis, with a heavy emphasis of transmission electron microscopy, high electron energy principles, image processing, and related analytical data analysis methodologies.

PRIMARY RESPONSIBILITIES

• Technical product support for TEM (primary) and FIB-SEM (secondary)
• Provide applications support for customers through recipe automation audits 
• Deliver compelling product presentations 
• Provide sample-run activities and product demonstrations to customers 
• Conduct technical product training on instruments and applications for customers and internal staff 
• Understand and provide technical solutions to customer’s technical requirements through applications support 
• Analyze customer samples for sales opportunities and technical support
• Assist internal staff and customers with technical support and application issues
• Review customer application needs with sales and technical staff 
• Serve in a technical support role during sales calls 
• Resolve technical product line issues and problems
• Key account technical management
• Provide technical requirements to the factory for continued and next generation product development
• Other duties as assigned

EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

• BS degree in related field required or equivalent combination of education and experience
• MS degree in Physics, Materials Science, Chemistry, Biochemistry, or related field is a plus
• Driver’s license with acceptable driving record with the ability to be covered under the company’s insurance

EXPERIENCE and TRAVEL REQUIREMENTS

• Two (2) years’ relevant work experience
• Five (5) years’ experience in related materials science applications or semiconductor FA applications
• Five (5) years’ experience working with TEM instrumentation with some FIB-SEM experience
• Transmission Electron Microscope (TEM), Scanning Electron Microscope (SEM) and Focused Ion Beam (FIB) experience is strongly preferred
• Programming experience in scripting languages, Python, C, and C++, MATLab is a plus
• Project management experience is a plus
• Experience developing new products, technical functions, or applications through customer collaboration is a plus
• Domestic and international travel up to 30%

SKILLS and ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

• Ability to effectively communicate information to customers and management regarding all activities and schedules
• Basic knowledge and understanding of physics and chemistry
• Strong verbal and written communication skills with management, co-workers, and customers
• Ability to work with minimal instructions
• Ability to work on assignments that are complex utilizing considerable judgement and initiative
• Ability to give training classes remotely or onsite on complex system theory to both field engineers and customers
• Ability to effectively interface with customers, service department personnel and others
• Equipment specific operation skills 
• Understanding of equipment electronics
• Equipment specific operation skills
• Ability to give advanced customer training
• Ability to assist Field Service Engineers with problems they encounter in the field
• Ability to transfer technical knowledge to less experienced engineers through on-the-job training (OJT) or classroom training
• Ability to work independently with minimal supervision
• Ability to successfully complete complex problems
• Ability to use considerable judgement in resolving problems and making recommendations
• Ability to see small objects within a confined area with or without accommodations
• Ability to identify and distinguish color-codes
• Ability to transport parts and toolbox from car to equipment site with or without accommodations
• Ability to lift up to 50 pounds with or without accommodations 
• Hand-eye coordination at a level to support activities with very fine (delicate) to large, leveraged type items with or without accommodations
• Ability to communicate and receive communication via telephone and pager with or without accommodations
• Ability to hear audible noises

Equal Opportunity Employer (EOE)

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com