Workplace Experience & Operations Coordinator

Job Title

Workplace Experience & Operations Coordinator

Job Description Summary

This individual will be responsible for curating, implementing and delivering Workplace hospitality experience through tenant concierge services, activities and events. The Experience Associate will deliver a sense of tenant community by transforming office common areas into an energized hot-spots and by cultivating tenant relationships to encourage space stickiness and promote benefits that respond to work/life balance needs. Utilizing our proprietary C&W Experience Per Square Foot tool, they will align social programming and building community to tenant interests for maximum effectiveness.

Job Description

Essential functions and responsibilities

TENANT MEMBER EXPERIENCE:

• Collaborate with operations to coordinate seamless member move-in and move-out experience for tenant members (incl. training, welcome gifts, system setup, deliveries, etc)
• Participate in tenant/ member onboarding from a user experience perspective
• Provide daily tenant/ member engagement support
• Serve as liaison between Workplace members and operations
• Participate in potential Workplace member tours
• Networks with community members and identifies Community Champions
• Works behind the scenes to ensure engagement

SOCIAL PROGRAMMING:

• Responsible for creation and execution of all Workplace Community programming and events
• Maintain standard event content on weekly, monthly, or quarterly basis
• Work with building management to provide membership-driven events to tenants in the building
• Communicate and promote new community features or procedures
• Connect with the tenant population and promote the platform to get maximum participation
• Be the “face” of building services and social activity and interaction within a portfolio of commercial real estate assets
• Manage relevant programming (groups, events, pop-up services, etc.) that will engage tenants and activate the building amenities, with minimal oversight
• Works with Social Media Specialist, Membership, Marketing, and other divisions to coordinate community postings as appropriate across the organization's other digital channels.
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Engage with tenants and honor requests as needed to enable workplace hospitality environment.

Key Competencies

• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
• Must be able to use laptop, mobile device and wireless technologies Adept at problem solving and analysis
• Comfortable presenting to executive level clients, and interacting with individuals at all levels
• Detail oriented, confident, self-starter with exceptional organizational skills
• Maintain a “can do” mentality with the ability to take charge with minimal information
• Demonstrate integrity, accountability, self-awareness and strong work ethic
• Conflict management skills with ability to work under pressure, while acting in a calm manner
• Showcase exceptional emotional intelligence and empathy 

Important education 

• Four-year college/university degree

Important experience

• Minimum of 3 years of related work experience in real estate services, travel/hospitality, brand/ product management, management consulting, or change management.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
 

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $26.64 - $31.341346

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”